Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sana Majeed

Woodbridge

Summary

Personable and organized individual with talent for creating welcoming environments. Knowledge of customer service principles and administrative tasks, including scheduling and handling inquiries. Committed to enhancing guest experiences and ensuring smooth day-to-day operations. Offering strong interpersonal skills and knack for managing administrative duties, eager to learn and thrive in dynamic environment. Delivers understanding of guest services and office management, seamlessly integrating with team needs. Ready to use and develop communication and organizational skills in front desk supervisor role. Problem-solving Front Desk Manager at busy hotel experienced in upselling and marketing property amenities. Multilingual and dedicated to boosting customer loyalty. Consistently recognized by management for performance excellence.

Overview

4
4
years of professional experience

Work History

Front Desk Supervisor

Quality Inn Hotel
09.2023 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
  • Scheduled and assigned daily work and activities for team members.
  • Collected room deposits, fees, and payments.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coordinated with housekeeping staff to ensure rooms were ready for incoming guests in a timely manner.
  • Monitored inventory levels of office supplies, placing orders as needed to avoid shortages or delays in daily tasks.

Front Desk Supervisor

Econolodge Inn And Suites
02.2021 - 06.2023
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front Desk Supervisor

Days Inn Hotel
05.2021 - 01.2023
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Education

High School Diploma -

Govt. Degree College
Kharian , Gujrat , Pakistan
08.2006

Skills

  • Guest relations
  • Time management
  • Reservations management
  • Problem-solving skills
  • Guest check-in and check-out
  • Customer service management
  • Word processing
  • Training and mentoring
  • Staff supervision
  • Staff training and development
  • Scheduling and planning
  • Reservation management
  • Administrative skills

Timeline

Front Desk Supervisor

Quality Inn Hotel
09.2023 - Current

Front Desk Supervisor

Days Inn Hotel
05.2021 - 01.2023

Front Desk Supervisor

Econolodge Inn And Suites
02.2021 - 06.2023

High School Diploma -

Govt. Degree College
Sana Majeed