Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Timeline
Generic

Sanaa Evelyn

Norfolk

Summary

Dynamic Leasing Consultant with proven success at Frye Companies, excelling in tenant screening and lease preparation. Recognized for enhancing resident satisfaction through effective relationship building and clear communication. Adept at maintaining compliance and record keeping, contributing to high occupancy rates and tenant loyalty. Committed to delivering exceptional service and problem-solving solutions.

Overview

6
6
years of professional experience

Work History

Leasing Consultant

Lawson Property Management
Norfolk
11.2024 - Current
  • Assisted in tenant screening and application processing to maintain occupancy rates.
  • Maintained accurate records of lease agreements and tenant communications regularly.
  • Prepared lease agreements, collected security deposits and rent payments from tenants.
  • Marketed property to prospective tenants by giving tours and pointing out key features.
  • Detailed application requirements and answered questions from prospective tenants.
  • Responded to tenant requests for maintenance services in a timely manner.

Leasing Consultant

Frye Properties
Norfolk
01.2024 - 10.2024
  • Conducted property tours for prospective tenants, highlighting features and amenities.
  • Assisted in tenant screening and application processing to maintain occupancy rates.
  • Collaborated with property management team to enhance resident satisfaction initiatives.
  • Handled incoming calls regarding availability of units, pricing information and other inquiries.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Customer Service Associate

Wawa
Norfolk
04.2023 - 09.2023
  • Handled cash register operations accurately during peak times.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Discarded cardboard boxes and trash in compactors and balers.

Leasing Consultant

Frye Companies
Norfolk
09.2022 - 01.2023
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Oversaw projects through timely inquiry response, event coordination and on-site support for feature film productions and events.
  • Advised on rental policies and procedures to ensure compliance with applicable laws.
  • Conducted background checks on applicants.
  • Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
  • Maintained high customer approval rating through dynamic service, exemplary support, and interpersonal communication.
  • Built brand loyalty by delivering stellar leasing experience to residents.

Sales Associate

Hennes & Mauritz
Norfolk
06.2021 - 06.2022
  • Collected payments and provided accurate change.
  • Suggested ideas for improving store operations and increasing profits.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.

Cashier

Walmart
Norfolk
08.2019 - 01.2021
  • Stocked shelves with merchandise when needed.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Norview High School
Norfolk, VA
06.2021

Skills

  • MS Office Proficiency
  • Regulatory Compliance
  • Team Collaboration
  • Clerical Support
  • Relationship Building
  • Business Processes and Procedures
  • Competitive Research
  • Clear Communication
  • Business Development
  • Verbal/Written Communication
  • Outspoken and clear
  • Friendly and Respectful
  • Tenant screening
  • Lease preparation
  • Record keeping
  • Team collaboration
  • Problem solving
  • Detail orientation

Affiliations

  • Completed AP courses in math
  • NJROTC
  • Have volunteer work

Education and Training

other

Timeline

Leasing Consultant

Lawson Property Management
11.2024 - Current

Leasing Consultant

Frye Properties
01.2024 - 10.2024

Customer Service Associate

Wawa
04.2023 - 09.2023

Leasing Consultant

Frye Companies
09.2022 - 01.2023

Sales Associate

Hennes & Mauritz
06.2021 - 06.2022

Cashier

Walmart
08.2019 - 01.2021

High School Diploma -

Norview High School

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Sanaa Evelyn