Summary
Overview
Work History
Skills
Languages
Timeline
Generic

SANAA Yousfi

Arlington

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

26
26
years of professional experience

Work History

Server

Talea
07.2024 - Current

Banquet Server

Officina Chef Neck
05.2023 - 03.2024
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Arranged linens and table settings according to seating plan and event theme.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Server

Brasserie Liberté
01.2023 - 04.2023

Server (Full-Time)

Flavio Restaurant
09.2020 - 12.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Increased sales significantly by upselling higher-end products to customers
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits
  • Cultivated warm relationships with regular customers
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
  • Inspected dishes and utensils for cleanliness
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Answered customers' questions, recommended items, and recorded order information
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff

Server (Full-Time)

Liman Restaurant
10.2019 - 08.2020
  • Assists in food and beverage selection, presents menu, has thorough knowledge of ingredients and allergens
  • Take orders and make recommendations
  • Manage tables paying attention to cleanliness and order
  • Issue bills and accept payment
  • Listen to complaints or problems with a positive attitude

Flight attendant (Full-Time)

Royal Air Maroc
09.1998 - 04.2019
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
  • Completed pre-flight safety checks to reinforce passenger safety
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements
  • Answered passengers' questions about flight, aircraft and destination
  • Ensured safety and comfort of customers onboard aircraft
  • Resolved passenger conflicts and medical emergencies during flights
  • Used excellent customer service skills in addressing passengers' needs
  • Supported passengers with special needs and provided assistance to wheelchair passengers
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service
  • Delivered food and beverage service, reading material and other in-flight services
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
  • Offered personalized assistance to children, elderly and passengers with special needs

Skills

  • Food Sales and Promotion
  • Dining Customer Service
  • Table Setting Arrangements
  • Dining Area Maintenance
  • Dish Preparation
  • Quality Control
  • Check Payment Processing
  • Guest Relations Management
  • Food and Beverage Pairings
  • High-Volume Dining
  • Buffet Setup and Takedown
  • Menu Memorization
  • Utensil Cleaning
  • Menu Item Recommendation
  • Service Prioritization
  • Server Training
  • Performance Improvement
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Adaptable and Flexible
  • Communications Protocols
  • Special Requests and Substitutions
  • Corrective Actions
  • Contamination Prevention
  • Anticipating Guest Needs

Languages

Arabic French English
Elementary

Timeline

Server

Talea
07.2024 - Current

Banquet Server

Officina Chef Neck
05.2023 - 03.2024

Server

Brasserie Liberté
01.2023 - 04.2023

Server (Full-Time)

Flavio Restaurant
09.2020 - 12.2022

Server (Full-Time)

Liman Restaurant
10.2019 - 08.2020

Flight attendant (Full-Time)

Royal Air Maroc
09.1998 - 04.2019

Similar Profiles

CREATE PROFILE
SANAA Yousfi