Summary
Overview
Work History
Education
Skills
Timeline
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SANDHYA NARAVULU

Fairfax

Summary

Compassionate Senior Patient Care Representative known for high productivity and efficiency in task completion. Excel in patient advocacy, healthcare administration, and electronic health records management. Leverage communication, empathy, and problem-solving skills to enhance patient experiences and streamline care coordination processes. Positive and upbeat team player with good communication and time management abilities.

Overview

23
23
years of professional experience

Work History

Senior Patient Care Representative

VSI
Reston
01.2018 - Current
  • Greeted patients, executed check-in and check-out procedures, and monitored the daily schedule.
  • Collaborated, coordinated, and streamlined scheduling procedures for patients in-state, out-of-state, and international, and managed patients' healthcare needs, including travel and accommodation, and optimized patient needs.
  • Coordinated effectively with medical staff to educate patients on treatment options, insurance processes, and resolve patient inquiries and concerns.
  • Handled sensitive patient information in compliance with privacy regulations and policies.
  • Mentored junior staff on best practices in patient care and customer service skills.
  • Developed training materials, trained and mentored new hires on front office procedures and protocols, patient care, and insurance processes, while enhancing team efficiency and knowledge sharing.
  • Assisted with billing inquiries or issues related to patient accounts.
  • Processed payments accurately and efficiently while maintaining a high level of security when handling confidential information.
  • Participated in quality assurance initiatives designed to improve overall patient care experience.
  • Developed strong working relationships with physicians, physician assistants, and other departments, and responded promptly to requests from physicians.
  • Serving as an active liaison between patients and administrative staff.
  • Scheduled appointments and performed patient registration, including verifying insurance eligibility and coverage levels, by using an electronic health record system. with clinical and administrative staff to meet patient needs, and optimize patient care.
  • Provided excellent customer service to patients and visitors in a professional, courteous and efficient manner.
  • Handled high-volume incoming calls promptly, professionally, and with empathy, providing exceptional customer service to patients and families.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Contributed to team meetings, sharing insights and strategies for improving patient experience and satisfaction.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
  • Explained policies, procedures and services to patients.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

MASTER AESTHETICIAN

Various
06.2002 - 07.2017
  • Delivered exceptional esthetic treatments and advice to clients across multiple facilities.
  • Coordinated treatment schedules with surgeons to optimize client care.
  • Acted as liaison between surgeons and clients, facilitating clear communication on treatment protocols.
  • Utilized extensive knowledge of skin care products to drive high sales volumes.
  • Maintained cleanliness and organization of treatment rooms and equipment.
  • Assisted in inventory management of skincare products and supplies.
  • Educated clients on skin care procedures and products.
  • Ensured strict adherence to client privacy practices throughout all interactions.

Education

Master Aesthetician - Aesthetics

Dermal Science International Aesthetics Academy
Reston, VA
06-2014

Administrative Assistant in Legal Office Duties - Legal Studies

TAFE
Sydney, Australia
12-1993

Some College (No Degree) - Commercial Practices

GRICP
Bangalore, India

Skills

  • Patient scheduling
  • HIPAA compliance
  • Electronic health records
  • Insurance verification
  • Billing procedures
  • Customer relationship management
  • Conflict resolution
  • Staff training
  • Care coordination
  • Empathetic listening
  • Strong interpersonal skills
  • Professionalism and ethics
  • Problem-solving
  • Regulatory compliance
  • Patient feedback management
  • Health insurance knowledge
  • Multitasking and organization
  • Customer follow-up

Timeline

Senior Patient Care Representative

VSI
01.2018 - Current

MASTER AESTHETICIAN

Various
06.2002 - 07.2017

Master Aesthetician - Aesthetics

Dermal Science International Aesthetics Academy

Administrative Assistant in Legal Office Duties - Legal Studies

TAFE

Some College (No Degree) - Commercial Practices

GRICP

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SANDHYA NARAVULU