Sandra Frankenberg
Alexandria
Summary
Strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into a field whereby I am working with animals and people.
Overview
25
25
years of professional experience
Work History
Sales Lead Generator/Appointment Setter
Cool Bear, LLC
08.2024 - 11.2024
- Assisted in developing customized proposals for prospective clients, showcasing the unique value proposition of our products or services.
- Managed multiple lead sources simultaneously, maximizing efficiency in identifying new business opportunities.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Developed extensive knowledge of products and services to better assist customers.
Animal Caretaker
Self Employed
07.2007 - 07.2024
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.
- Monitored animals for behavioral problems and signs of health issues.
- Recorded activities to keep owners fully informed on pet exercise, unless I observed something unusual; I would contact pet parent immediately.
- Excellent communication skills and the ability to quickly understand pet parent.
- Cleaning up house after doing overnight visits
Administrative Coordinator/Customer Service Representative
Strategic Staffing Solutions
05.2000 - 06.2007
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Data entry with attention to detail.
Education
Associate of Science - Nursing
Northern Virginia Community College
Alexandria, VA06-2007
Skills
- Excellent Customer Service abilities with conflict resolution skills
- Strong Personal Computer/IOS System skills with 45 WPM typing, and strong attention to details
- Follow-through and problem solving skills
- Verbal and written communication
- Telephone and email etiquette
- Client engagement
Timeline
Sales Lead Generator/Appointment Setter
Cool Bear, LLC
08.2024 - 11.2024
Animal Caretaker
Self Employed
07.2007 - 07.2024
Administrative Coordinator/Customer Service Representative
Strategic Staffing Solutions
05.2000 - 06.2007
Associate of Science - Nursing
Northern Virginia Community College
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