SANDRA QUINTANILLA
Culpeper
Summary
Seasoned Banker with background in streamlining operations, enhancing productivity and implementing cost-effective solutions. Possess strong leadership skills vital for managing staff, overseeing branch functions and fostering positive customer relations. Demonstrated ability to contribute positively to operational objectives and impact bottom line through effective process improvements. Professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
15
15
years of professional experience
Work History
Personal Banking Associate
Wells Fargo
Culpeper
10.2021 - Current
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Documented transactions and moved, deposited or withdrew money accurately to prevent errors.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Opened, closed and updated accounts for customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Developed tailored solutions to meet individual banking needs.
- Provided advice on different bank products and financial options.
Customer Service Coordinator
American Airlines
Dulles
02.2015 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Monitored and reported on trends in customer interaction to evaluate processes and capitalize on improvement opportunities.
- Reviewed submitted documents to check compliance and enforce record-keeping policies.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Customer Service Representative
Swissport Corp
Dulles
10.2014 - 08.2015
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Agent
Air Wisconsin Airlines Corporation
Dulles
08.2011 - 10.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Adapted to new applications and maintained knowledge of current technologies.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
High School Diploma -
Osbourn Park High School
Manassas, VASkills
- Accurate Documentation Preparation
- Customer Service
- Verbal and Written Communication
- Information Updates
- Customer Transactions
- Discrepancy Resolution
- Teller Support
- Product and Service Knowledge
- Consumer Banking
- New Account Setup
- Information Processing
- Operational Excellence
- Sorting and Filing
- Operational Efficiency
- Bank Sales
- Customer Service and Assistance
- Client Needs Assessment
Languages
Spanish, Native or Bilingual
Timeline
Personal Banking Associate
Wells Fargo
10.2021 - Current
Customer Service Coordinator
American Airlines
02.2015 - 11.2021
Customer Service Representative
Swissport Corp
10.2014 - 08.2015
Customer Service Agent
Air Wisconsin Airlines Corporation
08.2011 - 10.2014
High School Diploma -
Osbourn Park High School