Sandra Kay Jones
Newport News
Summary
Results-driven Customer Success, Supply Chain Operations, and Quality Assurance professional with 25+ years of experience supporting high-volume distribution and logistics operations. Proven track record of resolving more than 26,500 claims and disputes while maintaining 99.3% inventory accuracy across operations handling over $2.5 million in inventory. Experienced in leading teams of 20–40 employees, managing variance reports, and resolving quality claims with accuracy and professionalism. Skilled in problem-solving, client relationship management, SAP, WMS, inventory control, and maintaining trust through attention to detail and effective communication. Seeking a 100% remote Customer Success, Operations Support, Supply Chain, or Quality Assurance role where strong relationship-building and operational expertise can support customer satisfaction, retention, and business growth. Thrive in structured, asynchronous environments where clear communication, accountability, and ownership are valued.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Supply Chain Exceptions Clerk
Walmart Logistics Distribution Center
10.2025 - Current
- Investigate and resolve shipping variances using SAP while completing journal entries that protect more than $50K in monthly financial accuracy.
- Maintain detailed inventory logs in WMS to ensure data integrity across a high-volume distribution center.
- Collaborate with Regional Distribution Centers and Home Office Finance teams through phone and email communication to resolve discrepancies before impacting monthly SAP financial accounts.
- Analyze operational and financial discrepancies with strong attention to detail and accuracy.
- Support efficient distribution operations through problem-solving, reporting, and cross-functional communication.
Merchandise Coordinator, Quality Assurance
Sam's Club Logistics Distribution Center
09.2000 - 10.2025
- Served as an account liaison supporting customer and operational concerns within a high-volume logistics environment.
- Maintained 99.3% inventory accuracy across operations handling more than $2.5 million in inventory.
- Resolved more than 26,500 claims, discrepancies, and customer-related issues while maintaining high service standards.
- Investigated claims, discrepancies, and reporting issues while ensuring timely resolutions.
- Built strong working relationships with internal teams and stakeholders through professional communication and problem-solving.
- Assisted in maintaining customer satisfaction and operational efficiency through detailed documentation and follow-up.
Warehouse Supervisor
AAFES Dan Daniel Distribution Center
02.1988 - 09.2000
- Coordinated carrier appointments and shipment scheduling for a 25–40-person operation, ensuring timely movement of inventory.
- Supervised daily warehouse activities while maintaining productivity, quality, and safety standards.
- Trained and supported employees on warehouse procedures and operational requirements.
- Assisted in resolving shipping discrepancies and operational issues to maintain efficient workflow.
- Promoted teamwork, accountability, and customer-focused service throughout warehouse operations.
Personnel Administrative Specialist
Army National Guard
01.1982 - 05.1985
- Supported personnel and administrative operations while maintaining accurate records and documentation.
- Assisted with communication, reporting, and organizational coordination in a structured team environment.
- Developed strong attention to detail, accountability, confidentiality, and time management skills.
Education
High School Diploma -
Marion High School
Marion, Indiana05-1981
Skills
- SAP
- WMS
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Zoom
- Data Entry
- Inventory Management
- Financial Reporting
- Shared Drives / Cloud Systems
- Customer Success & Client Relations
- Supply Chain Operations
- B2B Dispute Resolution
- Claims Resolution
- Quality Assurance (QA)
- Variance Reporting
- Problem Solving & Conflict Resolution
- Account Support
- Remote Communication
- Data Accuracy & Documentation
- Team Collaboration
- Process Improvement
- Time Management
- Microsoft Office Suite
- Strong Written & Verbal Communication
- Relationship Building
- Customer Retention Focus
- Conflict Resolution & De-escalation
- Adaptability & Accountability
- Active Listening
- Cross-Functional Collaboration
- Attention to Detail
Certification
- HIPAA Certification
Timeline
Supply Chain Exceptions Clerk
Walmart Logistics Distribution Center
10.2025 - Current
Merchandise Coordinator, Quality Assurance
Sam's Club Logistics Distribution Center
09.2000 - 10.2025
Warehouse Supervisor
AAFES Dan Daniel Distribution Center
02.1988 - 09.2000
Personnel Administrative Specialist
Army National Guard
01.1982 - 05.1985
High School Diploma -
Marion High School