SANDRA LAND ROBERTSON
Virginia Beach
Summary
Dynamic professional with a proven track record at Ameristar Realty, adept in tenant relations and property inspections. Excelled in enhancing cash flow and maintaining high customer satisfaction. Skilled in legal documentation and negotiation, demonstrating exceptional time management and leadership. Achieved Realtor Million Dollar Sales Club 9 times, showcasing a strong real estate knowledge and customer engagement expertise.
Overview
40
40
years of professional experience
1
1
Certification
Work History
Property Manager Office Administrator
Ameristar Realty
01.2016 - 01.2021
- Improved cash flow management by closely monitoring rent collection, diligently pursuing outstanding balances, and negotiating payment plans when necessary.
- Coordinated property maintenance and repairs with vendors, owners and tenants. Also generated all accounts payable checks for broker's signature/approval, consisting of vendors payments, owner payments, move-outs, security deposit refunds, etc.
- Prepared and recorded court pleadings through area courts consisting of unlawful detainers, evictions, etc.
- Administered operations to handle needs of more than 200 tenants across 90+ property units.
- Made bank deposits and office supplies runs most days.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Provided exceptional customer service to both tenants and property owners, maintaining high levels of satisfaction through prompt attention to concerns and proactive problem-solving efforts.
Executive Assistant to Broker/Owner
East Coast Properties
11.2010 - 12.2015
- Handled computerized office tasks including maintenance of REIN data entry. Prepared leases, correspondence, evictions, move outs and walk throughs.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Assisted Mrs. Wilson with personal projects, as needed.
- Handled confidential and sensitive information with discretion and tact.
Clerk
7-11 Store
12.2002 - 01.2006
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Worked 3rd shift, consisting of detailed breakdown and cleaning of equipment while accepting freight, ringing up customers and placing orders.
- Worked 2 doors down from home while family was sleeping.
Licensed Real Estate Agent
C-21 At The Mall, Rose & Kreuth & Wm E. Wood ATM
03.1988 - 01.2000
- Achieved Realtor Million Dollar Sales Club 9 times.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Managed transaction timelines to ensure deadlines were met and deals closed on time, leading to satisfied clients and repeat business.
- Prepared all necessary documents related to real estate transactions, ensuring compliance with legal requirements and industry standards.
- Educated first-time homebuyers on the intricacies of the home buying process, empowering them to make informed decisions throughout their purchase journey.
- Collaborated with mortgage professionals to ensure a smooth financing process for clients, resulting in successful transactions.
- Maintained a comprehensive understanding of local real estate market trends, enabling expert guidance for clients'' decision-making processes.
- Advised and informed prospective clients on current market activities and conditions.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Prepared and presented contracts and other legal documents to clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
Legal Secretary
Bob Roskovich, Lou Kershner, Wilbur Edwards
09.1984 - 12.1989
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
Office Secretary
General Development Corp
03.1981 - 06.1983
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided assistance to a staff of land sales representatives.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
Education
High School Diploma -
Floyd E Kellam
Virginia Beach, VA06.1977
Certifications - Word Processing, Mag Card, MS Dos
Tidewater Community College
Virginia Beach, VAReal Estate Sales License - Real Estate
Alpha Omega School of Real Estate
Virginia Beach, VA04.1986
Skills
- Tenant relations
- Property Inspections
- Scheduling and Planning
- Eviction Procedures
- Rent collection
- Marketing and Advertising
- Real estate knowledge
- Building Maintenance Coordination
- Bookkeeping basics
- Legal Documentation
- Time Management
- Leadership and supervision
- Customer Engagement
- Verbal Communication
- File Organization
- Office Administration
- Inbound phone call handling
- Office Management
- Database entry
- Telephone reception
- Supply Inventory
- Scheduling
- Inventory Management
- Administrative Support
- Project Management
- Schedule and calendar management
- Document Scanning
- Ethics-focused
- Mail handling
- Customer Relationship Management (CRM)
- File Maintenance
- Payroll Administration
- Processing expenses
- Bookkeeping
- Calendar Management
- Event Coordination
- Word Processing
- Spreadsheet development
- Report Preparation
- Typing 55 words per minute
- Meeting planning
- Office Supply Management
- Budget support
- Meeting Coordination
- Expense Reporting
- Booking travel
- Business Correspondence
- Critical Thinking
- Active Listening
- Financial services support
- Mail Routing
- Planning and Prioritization
- Relationship Building
- Microsoft Office
- Data Entry
- Work Planning and Prioritization
- Analytical Thinking
- Records and Database Management
- Scheduling and calendar management
- Goal Setting
- Document Review
- Administrative background
- Vendor relationships
- Report Writing
- Electronic Filing Systems
- Negotiation
Certification
I am a certified home maker, caregiver, office manager, jack of all trades kind of lady. I have a green thumb, I love to cook and clean.
I also am a Notary Public for the Commonwealth of Virginia. My commission expires December 31, 2027
Timeline
Property Manager Office Administrator
Ameristar Realty
01.2016 - 01.2021
Executive Assistant to Broker/Owner
East Coast Properties
11.2010 - 12.2015
Clerk
7-11 Store
12.2002 - 01.2006
Licensed Real Estate Agent
C-21 At The Mall, Rose & Kreuth & Wm E. Wood ATM
03.1988 - 01.2000
Legal Secretary
Bob Roskovich, Lou Kershner, Wilbur Edwards
09.1984 - 12.1989
Office Secretary
General Development Corp
03.1981 - 06.1983
High School Diploma -
Floyd E Kellam
Certifications - Word Processing, Mag Card, MS Dos
Tidewater Community College
Real Estate Sales License - Real Estate
Alpha Omega School of Real Estate
I am a certified home maker, caregiver, office manager, jack of all trades kind of lady. I have a green thumb, I love to cook and clean.
I also am a Notary Public for the Commonwealth of Virginia. My commission expires December 31, 2027
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