Sandra Nauss
Midlothian
Summary
Detail-oriented professional with extensive experience at DuPont, specializing in equipment maintenance and quality control. Demonstrates a proven track record of enhancing production efficiency through strong collaboration and effective problem-solving skills. Highly committed to safety compliance and operational excellence, consistently achieving high-quality results in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Production Machine Operator/Laboratory Technician
DuPont
Richmond
07.2007 - Current
- Strictly adhered to safety protocols while working with dangerous chemicals or hazardous materials.
- Prepared machine for production processes by equipping with required tools and parts.
- Adjusted machine settings according to product specifications.
- Assisted other employees in setting up machines for new production runs when needed.
- Inspected finished products for conformance to specifications using precision measuring instruments.
- Operated equipment safely and in compliance with company policies and procedures.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Collaborated with team members to troubleshoot any issues that arose during production runs.
- Inspected finished products for conformance to quality standards.
- Loaded raw materials into machines, monitored the process, and unloaded finished products from machines.
- Followed detailed written instructions provided by supervisors to complete assigned tasks accurately.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Responsible for cleaning and maintaining work area in a safe, organized condition at all times.
- Used hand trucks and forklifts to unload, load and transport items.
- Organized workflow efficiently to meet customer deadlines while maintaining high quality standards.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed lab tests and communicated results to supervising staff.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Identified potential problems during testing process and took corrective action as necessary.
- Performed daily housekeeping tasks driving efficient laboratory operations.
- Performed routine maintenance tasks such as cleaning glassware, changing filters.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Prepared lab for daily operations by stocking materials and equipment.
Cashier/Customer Service/ Assistant Manager
Georgetown ExxonMobil
Georgetown
07.1997 - 07.2007
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained work area and kept cash drawer organized.
- Performed other duties as assigned by management.
- Welcomed customers, offering assistance to help find store items.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Built and maintained productive relationships with employees.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Checked personal identifications during alcohol and tobacco sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered phone calls to assist customers with questions and orders.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer inquiries regarding store policies and procedures.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained a clean and organized work area at all times.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Performed administrative tasks such as filing documents, entering data into computer systems.
- Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
- Provided product knowledge to customers through effective communication.
- Resolved customer complaints and issued refunds as needed.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Took special orders in person and over telephone, generating additional revenue every month.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed strong relationships with customers to ensure repeat business and referrals.
- Organized promotional displays according to company guidelines.
- Collected deposits or payments and arranged for billing.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Developed relationships with repeat customers by recognizing individual preferences when possible.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Managed household errands and other essential duties.
- Worked effectively in team environments to make the workplace more productive.
Cashier/Assistant Manager
Georgetown One Stop
Georgetown
01.1995 - 04.1997
- Processed payments from customers using various payment methods such as credit cards or cash.
- Prepared staff work schedules and assigned team members to specific duties.
- Reconciled registers to prepare daily bank deposits.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Performed duties of a cashier when needed during peak periods or staff shortages.
- Managed the store's inventory levels by conducting regular audits and ordering new stock as needed.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Organized daily banking activities including deposits, withdrawals, transfers, and check cashing.
- Monitored cashiers to ensure accuracy in transactions and compliance with company policies.
- Performed administrative tasks such as filing paperwork or preparing documents for audits.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Sussex Central Senior High
Georgetown, DE06-1990
Skills
- Equipment maintenance
- Machine operation
- Quality control
- Safety compliance
- Preventive maintenance
- Material handling
- Team collaboration
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Troubleshooting equipment
- Data entry
- Machine changeovers
- Manufacturing best practices
- Quality control procedures
- Hand-eye coordination
- Equipment monitoring
- Standard operating procedures
- Testing and troubleshooting
- Activity logging and reporting
- Quality control processes
- Cleaning and sanitizing
- Operational safety
- Production preparation
- Strong work ethic
- Regulatory compliance
- Basic math
- Machinery operations
- Assembly and production
- Good communication
- Forklift operation
- Start up procedures
- Shipping and labeling
Personal Skills
- I have worked with ten key adding machine, xerox machine, typing, modified cash register, computer experience, money order machines, and accounting
Timeline
Production Machine Operator/Laboratory Technician
DuPont
07.2007 - Current
Cashier/Customer Service/ Assistant Manager
Georgetown ExxonMobil
07.1997 - 07.2007
Cashier/Assistant Manager
Georgetown One Stop
01.1995 - 04.1997
High School Diploma -
Sussex Central Senior High
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