Sandy Nguyen
Roanoke
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wholesale Commercial Loan Specialist
Wells Fargo
Remote
11.2019 - 07.2025
- Reviewed, researched, processed, and responded to moderate to complex written and phone inquiries from clients, title companies, vendors, and internal personnel regarding accounts and various areas within loan servicing.
- Monitored work queues and high dollar loans/delinquent risk accounts to determine account actions and coordinated follow-up with relationship managers and clients.
- Conducts analysis of accounts and follows guidelines to achieve successful processing by clients.
- Relayed identified concerns and proposed solutions to manager for timely resolution.
- Manages aged, no response, and at risk account work queues.
- Adheres to all departmental policies and procedures.
- Identified and analyzed problematic accounts, determined solutions, and implemented corrections to ensure accurate processing and payments.
Patient Access Specialist
Inova Health System
Fairfax
10.2017 - 04.2019
- Greeted patients and visitors in person or by telephone; answered inquiries and provided directions to ensure a welcoming experience.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Resolved registration issues, including eligibility verification and authorization, to streamline patient access and improve service delivery.
- Maintained accurate records of patient registration information in electronic health record system.
- Identified and addressed discrepancies between billed charges and actual payments received from payers to enhance revenue accuracy.
- Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
Education
Associate of Applied Science - Business Administration and Management
Virginia Western Community College
Roanoke, VA05-2026
Skills
- Financial History Analysis
- Analytical and Critical Thinking
- Attention to detail
- Data Entry
- Customer Service
- Bilingual
- Medical Billing
- Medical Terminology
- HIPAA
Languages
Vietnamese
Native/ Bilingual
Certification
- Microsoft Office Specialist
Timeline
Wholesale Commercial Loan Specialist
Wells Fargo
11.2019 - 07.2025
Patient Access Specialist
Inova Health System
10.2017 - 04.2019
Associate of Applied Science - Business Administration and Management
Virginia Western Community College