Sanjana Singh

Counselor Engagement Specialist, Match

Richmond, Virginia (Hybrid)
January 2023 – Present

• Facilitate the onboarding of counselors and students onto the Match platform, ensuring seamless integration and engagement.
• Conduct comprehensive student onboarding sessions to promote effective utilization of platform resources.
• Maintain accurate and timely data entry within Salesforce to support tracking and reporting objectives.
• Collaborate closely with cross-functional teams and external partners to advance profile development and certification attainment goals.
• Manage renewal initiatives for returning schools, consistently achieving or exceeding performance targets for assigned accounts.
• Successfully managed a portfolio of over 300 schools in the past year, surpassing the number managed by counterparts while maintaining comparable activation rates.

• Responsible for outreach to universities and colleges within my territory to generate sales-qualified leads for the Partner Development Executive.
• Lead coordinator for mock call practice sessions for all new hires, facilitating group training to improve sales readiness.
• Consistently achieved quarterly sales goals across multiple quarters.
• Proactively initiated and developed outreach and cold-calling campaigns to expand lead generation efforts.

• Investigated technical issues leveraging knowledge base and personal experience to deliver timely resolutions.
• Performed a variety of daily tasks to meet customer needs, including processing and issuing money orders, managing returns and exchanges, and logging shipments.
• Proactively contacted customers regarding potential service upgrades, new merchandise, and account changes.
• Enhanced service quality and boosted sales by developing a comprehensive understanding of the company’s products and services.
• Efficiently handled an average of 10 daily phone calls to resolve scheduling and customer service issues.
• Assisted customers in completing quick and accurate sales transactions to ensure satisfaction.