Sanjana Reddy Lanka

ITS Workforce Planning & Engagement
• Lead workspace planning and strategy initiatives by coordinating with ITS Directors and Managers in enhancing operational efficiency for ITSVPU staff experience after the restack.
• Manage workplace design projects, including seating assignments, office relocations, and reconfigurations.
• Engage with ITS employees to understand workplace needs and implement strategies to enhance staff satisfaction and collaborate with cross-functional teams to develop and implement workspace optimization strategies
• Drive sustainability and efficiency in workspace design, incorporating modern workplace trends by Conducting space utilization analysis and recommend data-driven solutions to maximize office efficiency.
Staff Engagement
• Coordinated corporate events and engagement initiatives like CCC, WBG LT& MT Retreats, Workshops to foster collaboration and inclusivity. Served as liaison to senior management throughout the planning process.
• Planned and executed external-facing corporate events, conferences, and stakeholder engagements.
• Planned and managed logistics for all events, including contract negotiations, guest lists, venue setup, presentation materials, catering, entertainment, transportation, equipment, decor, and marketing materials.
• Developed marketing strategies, promotional materials, and digital content.
• Coordinated event logistics, including budgeting, vendor management, and service coordination.
• Managed event websites, speaker coordination, and promotional campaigns across WBG social media platforms like VIVA & Staff Newsletter, ITS Update.
• Supported strategic communication initiatives, strengthening WBG’s engagement and thought leadership.
• Researched and conducted site visits and led pre-event meetings to assist the core event team in making decisions regarding event venue and schedule.
• Lead ITS Onboarding Champion program for ITSVPU.

• Logistics Management:
  • Maintain ITSNI unit work program; Track work program, Risk assessment and coordinate with other project managers and logistics team members Procurement of IT assets and accessories - Work on project managers procurement request; Get competitive quotes from multiple vendors; review quotes and submit for project managers approval; request to create purchase order using inhouse portal.
• Worked in ITSNI Unit in ITSGC Department supporting the Workprogram of 12 delivery leads and 150+staff located in all over the globe
  • Track purchase order delivery; provide weekly status report; Coordinate with vendors, general corporate service unit for purchase order delivery, asset tagging and related activities.
  • Track Capital budget projects with respect to milestone, schedule and risk assessment.
  • Conduct regular work program reviews, country office operational projects meetings, and other regular meetings.
  • Produce ITSNI weekly, monthly, quarterly and any ad hoc management reports.
  • Maintain various tracking excel workbooks and power point presentations;
  • Perform analytics on communications links, projects and other critical key areas.
  • Regular updates of unit KPI in departmental portal (SSPMO).
  • Maintain unit SharePoint Sites;
  • Maintain and coordinate the operation of COREIT (Country Office resource and information portal (COREIT).
  • Build ServiceNow reports dashboard for unit Assets Inventory; Communication links; Links outages and similar business-related reports.
  • SAP Asset Management query/update; Budget query.
  • Develop Standard Operating procedures and presentations.
  • Collaborate with other team members and contribute productively to the team's work and output
• Led cross-functional teams to deliver IT projects on time and within budget.
• Developed project plans, schedules, and resource allocations for multiple initiatives.
• Implemented risk management strategies to mitigate potential project delays.
• Facilitated stakeholder meetings to gather requirements and ensure alignment on project goals.

• Provide Admin support to ITS Network and Infrastructure Unit. Assist ITSGC front office weekly and monthly events, meetings and reports. Follow up with ITSNI staff for on-time submission of reports and time sheets.
• Worked Closely with ITSGC Director as a primary backup for EA.
• Coordinated program schedules and logistics for multiple initiatives, ensuring alignment with organizational goals.
• Developed and maintained project documentation, enhancing accessibility and clarity for stakeholders.
• Work with PMO office and coordinate weekly and monthly reports.
• Manage the director's and Manger's travel profile, work with Visa department and Amex on travel arrangements. Create trip reports and schedules. Work with PMO office and coordinate weekly and monthly reports.
• Manage the directors travel profile, work with Visa department and Amex on travel arrangements. Create trip reports and schedules. Work with country office teams to schedule field visits and meetings with managements teams.
• Work with country office teams to schedule field visits and meetings with managements teams.Manage the Managers travel profile, work with Visa department and Amex on travel arrangements.
• Streamlined communication processes across departments, improving collaboration on cross-functional projects.
• Assisted in preparing reports and presentations, providing insights to support decision-making processes.
• Monitor training schedules and other deadlines for the staff.
• In coordination with HR, Handle staff contractors and STCs/STTs on boarding.

 Collect data and produce standard and basic products as part of a client change management strategy.
 Perform other routine support tasks in the execution of IT client change management process. Help apply structured client change management approach under close supervision. Follow through on client inquiries, requests, and address problems promptly and non-defensively.
 Develop and executes an entire client change management strategy and takes a lead coordinator role in the implementation of the different plans, including change communications, sponsorship, stakeholder engagement, learning & development, measurement and benefit realization. Documents status, risks, timelines, and activities and maintains communications with relevant stakeholders. Procures and allocates resources.
 Demonstrates little proficiency in client change management methods and tools. Helps assess the needs for a client change management strategy and plan and helps use a structured change management approach. Helps track change management activities within a project. Change Assessment and Analysis. Assesses, evaluates and anticipates an organization and its stakeholder's readiness, ability, and capacity for technology, organizational or process change. Reviews the overall change and how it will impact the organization.
 Write documentation and messages related to client change management plans in a clear, concise manner adhering to standards, which may include Both Internal and external WBG participants.
 Participate in staff Expos and conduct demos (face-to-face and webinars) as needed.
 Works with others across the VPU’s to define client needs and develop the best approach to meet client needs (e.g., find appropriate solutions and negotiate internally for needed resources and support). Helps clients understand complicated issues by describing the issues and solutions in a concise way that clients can easily understand.
 Outreach the clients working for WBG and IFC on Virtual Meeting solutions like WebEx, PCL, Jabber

 Gathered detailed technical requirements from clients
 Analyzed company’s requirements to Document functional and nonfunctional requirements
 Worked with customers in an Agile environment
 Translated business requirements into system requirements
 Prepared use cases
 Worked with tools such as Rational Rose

 Provided timely support to users’ requests that were received through the IT help-desk system
 Maintained records of daily data communication transactions, problems and remedial actions taken, and installation activities
 Monitored the service desk for tickets assigned to the queue and processed tickets on a first- in- first-out basis
 Managed PC setup and deployment for new employees using standard hardware, images and software