Santasia Epps
Norfolk
Summary
Customer-focused professional with 6+ years of experience in a fast-paced retail and service environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
Royal Farms
Norfolk, VA
01.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on company policies and procedures.
- Resolved customer inquiries and complaints to ensure satisfaction.
Customer Service Associate
Wawa’s Inc.
09.2020 - 01.2026
- Delivers high-quality customer service in a fast-paced convenience store environment.
- Assist customers with purchases and inquiries to ensure satisfaction and repeat business.
- Prepare food and specialty beverages while following company quality and food safety standards.
- Operate cash registers accurately; handle cash and card transactions.
- Maintain a clean, organized store and restock merchandise as needed.
- Collaborate with team members to ensure efficient daily operations.
- Lift over 25-50 lbs
- Follow company procedures and safety guidelines to support smooth store operations.
Cashier
Moe’s Southwest Grill
03.2019 - 04.2021
- Provided friendly and efficient customer service in a high-volume restaurant.
- Accurately processed orders and payments using POS systems.
- Handled cash, credit, and debit transactions with attention to detail.
- Maintained cleanliness of front-of-house areas.
- Restocked supplies and assisted with operational tasks.
- Resolved customer concerns promptly to promote a positive dining experience.
Server
8 Below Ice Cream
06.2018 - 03.2019
- Delivered friendly, attentive customer service in a quick-service environment.
- Accurately took and prepared customers orders, including scooping, rolling, and adding toppings.
- Operated POS systems and handled cash and card payments.
- Maintained clean, stocked workstations in compliance with food safety standards.
- Addressed minor customer concerns to ensure satisfaction.
Education
High School Diploma -
Booker T. Washington High School
06.2020
Skills
- Customer Service & Guest Relations
- Cash Handling & POS Systems
- Problem-Solving
- Communication & Interpersonal Skills
- Time Management & Strong Work Ethic
- Leadership
- Basic Computer Skills
- Teamwork & Collaboration
- Physical Stamina & Endurance
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Royal Farms
01.2026 - Current
Customer Service Associate
Wawa’s Inc.
09.2020 - 01.2026
Cashier
Moe’s Southwest Grill
03.2019 - 04.2021
Server
8 Below Ice Cream
06.2018 - 03.2019
High School Diploma -
Booker T. Washington High School
Awards
Food Handler’s Permit, CPR/First Aid