Santino McLaughlin
Henrico
Summary
Senior project manager with extensive experience overseeing large-scale portfolios in critical infrastructure programs. Proven track record of improving on-time delivery and aligning stakeholders while achieving cost savings and enhancing quality in complex projects.
Overview
12
12
years of professional experience
Work History
Senior Project Manager
Anord Mardix
Henrico
12.2022 - Current
- Lead execution of a $500M+ portfolio across critical power infrastructure programs, managing 10–15 concurrent projects from engineering through commissioning
- Mitigated supply chain and production risks early, preventing multi-week schedule slips and safeguarding millions in revenue recognition timing
- Enhanced on-time delivery by 15–20%, avoiding $5M–$8M in potential schedule delay penalties and liquidated damages
- Accelerated commissioning timelines by ~10%, enabling earlier project turnover and improving client billing cycles and cash flow realization
- Reduced production and test-related rework by ~10–15%, driving approximately $1M+ in annual cost avoidance through improved quality controls and defect prevention
- Coordinated 20+ cross-functional stakeholders, improving execution efficiency and reducing costly last-minute change orders and field rework
Senior Account Manager
Quanterix
Billerica
02.2021 - 11.2022
- Managed a portfolio of 30+ strategic accounts, supporting revenue retention and expansion across North American operations
- Cultivated customer relationships, driving renewals and upsells that fueled year-over-year revenue growth within key accounts
- Resolved 90%+ of escalations within SLA, minimizing customer downtime and safeguarding high-value instrument uptime linked to millions in client research output
- Reduced repeat service events by ~20%, lowering service delivery costs and improving gross margin on support contracts
- Collaborated with engineering to resolve systemic product issues, driving lower warranty costs and enhancing lifecycle profitability
National Field Service Manager
Atreo
Denver
05.2014 - 02.2021
- Built and scaled national field service program to generate $10M+ in annual service revenue across 25+ states
- Improved service response times by ~25% and first-time fix rates by ~20%, reducing repeat dispatch costs and generating hundreds of thousands in annual operational savings
- Increased maintenance contract renewals by ~15%, driving recurring revenue growth and improved revenue predictability
- Optimized workforce planning and vendor utilization to enhance service margins and minimize labor inefficiencies
- Led process improvements to reduce project and service delays, minimizing client disruptions and enhancing long-term customer retention
Education
MBA -
Longwood University
Farmville, VAB.S. - Computer Information Systems
Walden University
Minneapolis, MNNaval Nuclear Power Program -
U.S. Navy
Goose Creek, SCSkills
- Project management
- Stakeholder management
- Risk assessment
- Resource allocation
- Budgeting
- Contract negotiation
- Customer relationship management
Timeline
Senior Project Manager
Anord Mardix
12.2022 - Current
Senior Account Manager
Quanterix
02.2021 - 11.2022
National Field Service Manager
Atreo
05.2014 - 02.2021
MBA -
Longwood University
B.S. - Computer Information Systems
Walden University
Naval Nuclear Power Program -
U.S. Navy