Santos Castillo
Arlington
Summary
Results driven professional with a strong background in project management, sales advising, and team leadership. Proven ability to oversee complex projects from initiation to completion, ensuring timely delivery and alignment with business goals. Skilled in customer engagement, upselling strategies, and driving revenue growth in fast-paced environments. Experienced as a shift manager, leading teams effectively, optimizing workflows, and maintaining high standards of service and performance. Known for adaptability, problem-solving, and strong communication skills that support cross-functional collaboration and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Sales Advisor/Project Manager
Arminco Air Inc
Sterling
06.2022 - Current
- Managed multiple customer accounts, ensuring high levels of client satisfaction through proactive communication, and timely issue resolution.
- Reviewed service reports and coordinated with HVAC technicians to implement recommended solutions, and optimize system performance.
- Maintained strong customer relationships by anticipating client needs, responding to various service requests, and delivering tailored support.
- Procured materials and commercial HVAC units, overseeing logistics to ensure timely delivery and alignment with project requirements.
- Led and coordinated large-scale mechanical construction projects from inception to completion, ensuring adherence to scope, schedule, and budget.
- Interpreted and analyzed mechanical blueprints to develop accurate project estimates and guide execution plans.
- Supervised field teams, delegated tasks effectively, and ensured workforce productivity and accountability throughout project lifecycles.
Executive Assistant
Senor Ramon
Arlington
08.2021 - 06.2022
- Prepared detailed agendas and ensured timely distribution of meeting materials.
- Maintained confidential files and organized documentation for easy access.
- Monitored incoming emails and responded accordingly in a timely manner.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Answered telephone calls from customers or clients providing assistance where necessary.
Shift Manager
McDonald's
Sterling
01.2020 - 07.2021
- Supervised team during shifts to ensure efficient service and teamwork.
- Trained new employees in food safety and customer service standards.
- Managed inventory levels to maintain stock for daily operations.
- Assisted customers with inquiries and resolved concerns promptly.
- Monitored food preparation procedures for quality and compliance standards.
- Maintained cleanliness of work areas to uphold health regulations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Associate of Science - Engineering
Northern Virginia Community College
Annandale, VA12-2025
Skills
- Project management
- Customer service
- Communication skills
- Product demonstrations
- Sales experience
- Coaching and mentoring
- Technical documentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Sales Advisor/Project Manager
Arminco Air Inc
06.2022 - Current
Executive Assistant
Senor Ramon
08.2021 - 06.2022
Shift Manager
McDonald's
01.2020 - 07.2021
Associate of Science - Engineering
Northern Virginia Community College
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