Sapana Baniya
Roanoke
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Waitress
Carrabba's
07.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Manager
Sonic Drive In -Roanoke VA
06.2020 - 07.2022
- Managed busy shifts and performed closing tasks
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Bachelor of Science - Biological Science
Virginia Tech
Blacksburg, VA05.2024
Associate of Science - Science
Virginia Western Community College
Roanoke, VA05.2022
Skills
- Ability to work under pressure
- Customer Service skills
- Leadership and Teamwork
- Cash Handling
- Lab Assistant- Studying the symbiosis of crawfish
- Member of Nepali Student Association
Languages
Hindi
Professional Working
Nepali
Native or Bilingual
French
Elementary
Timeline
Waitress
Carrabba's
07.2023 - Current
Manager
Sonic Drive In -Roanoke VA
06.2020 - 07.2022
Bachelor of Science - Biological Science
Virginia Tech
Associate of Science - Science
Virginia Western Community College
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