Sara Brooks
Newport News,VA
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
12
12
years of professional experience
Work History
Office Manager
Comber Physical Therapy
01.2020 - Current
- Audit Reviews
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Insurance Verification & Scheduling
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Staff Management
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Medical Billing and Coding Specialist
Mid Atlantic Eye Care
07.2016 - 01.2020
- Managed high volumes of medical records efficiently while maintaining strict attention to detail during the coding process.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Ensured accuracy in coding through regular audits, identifying discrepancies and areas for improvement.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
- Communicated with insurance companies to research and resolved coding discrepancies.
- Input data into computer programs and filing systems.
- Assisted in training new staff on medical record processing and filing procedures.
Medical Assistant
Tidewater Orthopaedic
09.2013 - 07.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Education
Associate of Science - General Studies
Everest Institute
Skills
- Billing
- ICD-9
- EMR Systems
- Human resources
- Office management
- Outlook
- Eaglesoft
- Accounts Receivable
- ICD-10
- Medical Coding
- CPT Coding
- Dental office experience
- Microsoft Excel
- Healthcare management
- Microsoft Office
- Office administration
- Payroll processing
- Medical Billing
- Nursing
Timeline
Office Manager
Comber Physical Therapy
01.2020 - Current
Medical Billing and Coding Specialist
Mid Atlantic Eye Care
07.2016 - 01.2020
Medical Assistant
Tidewater Orthopaedic
09.2013 - 07.2016
Associate of Science - General Studies
Everest Institute
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