Sarra Khouja
Fairfax,VA
Summary
Enthusiastic and hard-working Restaurant Manager with over 8 years of experience managing high-quality dining establishments.
Passionate about delivering exceptional guest experiences, leading efficient teams, and optimizing restaurant operations. Adept at inventory control, budgeting, and employee training.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
ILILI Restaurant
12.2023 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversee daily restaurant operations, ensuring exceptional service and guest satisfaction.
- Led, trained, and mentored a team of 30+ staff members to uphold service and hospitality standards.
- Manage inventory, budgeting, payroll, and cost control to enhance profitability.
- Implement customer service strategies to enhance the dining experience and drive sales.
- Handle customer inquiries, complaints, and special requests with professionalism.
General Manager
Mejana
05.2016 - 12.2023
- Managed all aspects of restaurant operations, including staffing, budgeting, and scheduling.
- Developed employee training programs to enhance service quality and efficiency.
- Supervised inventory control, ordering, and supplier relations to maintain stock levels.
- Analyzed sales trends, removed underperforming menu items, and optimized expenditures.
- Spearheaded external catering events, ensuring seamless execution and client satisfaction.
- Coordinated with vendors and suppliers to ensure quality, and efficiency.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Skills
- Restaurant operations and management
- Customer service and guest relations
- Inventory control and budgeting
- Event and catering planning
- Staff management
- POS & Financial systems
- Passion for customer satisfaction
Languages
English
French
Arabic
Timeline
Restaurant Manager
ILILI Restaurant
12.2023 - Current
General Manager
Mejana
05.2016 - 12.2023
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