Sara Kubicz
Virginia Beach
Summary
Personable employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized, proactive and punctual. Collaborative team player known for reliability and effective communication.
Overview
7
7
years of professional experience
Work History
Receptionist
Gary Allen Salon
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
Server
Buffalo Wild Wings
02.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Personnelist
United States Air Force, USAF
02.2020 - 02.2024
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Scanned, saved and organized hard copy and digital documents in computerized file library.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
- Set up, optimized and enforced consistent document management policies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer communication to appropriate department personnel.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Cashier
Rite Aid
01.2019 - 07.2019
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Verified customer age requirement for alcohol or tobacco purchases.
Retail Cashier
Edge
08.2018 - 11.2018
- Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
- Kept store presentable with regular cleaning and organization.
- Processed customer purchases and returns via cash and credit card.
- Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Reported damaged items and incorrect pricing to supervisor.
Hostess
Ynot Italian
11.2017 - 05.2018
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted guests and sat customers at tables or in waiting areas.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
Education
No Degree - Esthetics
Chrysm Institute of Esthetics
Virginia Beach, VA02-2025
High School Diploma -
Landstown High School
Virginia Beach, VA06.2019
Skills
- Attention to Detail
- Active Listening and Communication
- Self-Motivated
- Personable and Friendly
- Telephone skills
- Time management
- Data entry
- Customer service
- Multitasking and organization
- Retail sales
Languages
English
Native or Bilingual
Sign Language
Professional Working
Timeline
Receptionist
Gary Allen Salon
09.2024 - Current
Server
Buffalo Wild Wings
02.2024 - Current
Personnelist
United States Air Force, USAF
02.2020 - 02.2024
Cashier
Rite Aid
01.2019 - 07.2019
Retail Cashier
Edge
08.2018 - 11.2018
Hostess
Ynot Italian
11.2017 - 05.2018
High School Diploma -
Landstown High School
No Degree - Esthetics
Chrysm Institute of Esthetics
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