Ana Lainez
charlottesville
Summary
Well-rounded leader bringing positive, organized, and reliable approach to maintaining clean and orderly environment. Knowledge of effective cleaning techniques and usage of cleaning equipment ensures high standard of hygiene and tidiness whether it may be at a banquet event or housekeeping. Dedicated to creating a welcoming atmosphere and enhancing overall experience for all.
Overview
25
25
years of professional experience
Work History
Housekeeper
Private Homes
03.2000 - Current
- experience in both private home house keeping and commercial facility cleaning.
- Disinfected and mopped bathrooms to keep homes and facilities sanitary and clean.
- Cleaned guest rooms by replacing used towels and linens vacuuming floors, and making beds.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for home owners and guests.
- Demonstrated flexibility in adjusting work schedule on a need basis as well as around holiday seasons.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Polished fixtures to achieve professional shine and appearance.
Banquet Captain
The Catering Outfit
11.2014 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Lead various sized teams in event set ups, throughout the event and breakdown of events.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
Server
Kitchen & Catering Events
10.2014 - 04.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed tables to keep dining room and work areas clean.
Education
High School Diploma -
Instituto Migueleño De Comercio
El Salvador12-1991
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Staff supervision
- Exceptional leadership
- Food safety and sanitation
- Portion control
- Corporate event management
- Table setting expertise
- Customer service
- Deep cleaning expertise
- Cleaning and organizing
- Sanitation
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Banquet Captain
The Catering Outfit
11.2014 - Current
Server
Kitchen & Catering Events
10.2014 - 04.2017
Housekeeper
Private Homes
03.2000 - Current
High School Diploma -
Instituto Migueleño De Comercio
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