Sara Leonard
Richmond
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
Work History
Operations Admin – P&D Admin
FedEx Ground
11.2020 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Assistant
Van Go Transportation
06.2017 - 11.2020
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative – Maintenance Office
General Services Corporation
11.2014 - 06.2017
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Operations Support – Maintenance, Housekeeping and Linens
Resort Realty
04.2009 - 10.2014
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
Reservationist
Resort Realty
06.2002 - 08.2006
- Utilized reservation software proficiently, ensuring quick response times during high call volumes.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
Education
Early Childhood Education
Maria College
Albany, NYAdministrative Assistant
Cazenovia College
Cazenovia, NYSkills
- Experienced with MRI Software and Office Tools
- Time Management Expertise
- Effective Team Collaboration
- Excellent communication verbal and written
- Detail-Oriented Process Improvement
- Exceptional Service with Data Privacy
Timeline
Operations Admin – P&D Admin
FedEx Ground
11.2020 - Current
Administrative Assistant
Van Go Transportation
06.2017 - 11.2020
Customer Service Representative – Maintenance Office
General Services Corporation
11.2014 - 06.2017
Operations Support – Maintenance, Housekeeping and Linens
Resort Realty
04.2009 - 10.2014
Reservationist
Resort Realty
06.2002 - 08.2006
Administrative Assistant
Cazenovia College
Early Childhood Education
Maria College
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