Sara Nice

• Oversee daily workflow for technical and reception teams to maximize efficiency and patient throughput
• Create and manage staff schedules to maintain coverage and reduce overtime exposure
• Coordinate surgical services from scheduling through discharge, ensuring compliance and client communication
• Maintain accurate controlled substance logs, ensuring 100% audit compliance
• Train and mentor clinical and administrative team members, improving protocol adherence and team performance
• Prepare and review financial estimates with clients to increase transparency and treatment acceptance
• Assist with software implementation and operational improvements

• Supervised and trained new team members, ensuring consistent onboarding and protocol compliance
• Optimized daily appointment scheduling to maintain workflow and minimize bottlenecks
• Served as liaison between clinical team and management to improve communication and efficiency
• Supported specialty service growth through local marketing representation
• Maintained medical documentation standards and compliance procedures

Progressed from Veterinary Assistant to Veterinary Technician in high-volume emergency and referral settings, developing strong operational insight, team collaboration skills, and client communication expertise.

Veterinary Assistant – Veterinary Surgical Referral Practice (2015-2016)

Veterinary Technician - Prince William Emergency Clinic (2014-2016)
Veterinary Assistant – Internal Medicine Practice (2013–2015)
Veterinary Assistant – Countryside Animal Clinic (2011–2013)