Sarah Cardenas
Chesapeake,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and company goals.
Overview
11
11
years of professional experience
Work History
Property Management Administrator (Dual Office)
Keys Enterprise
11.2023 - 10.2024
- Streamlined administrative processes, implementing efficient systems for tracking work orders, invoices, and homeowner requests.
- Improved community satisfaction by effectively managing HOA finances and addressing homeowner concerns promptly.
- Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.
- Upheld high standards of property maintenance by conducting regular inspections and collaborating with homeowners to address any violations or issues identified during these assessments.
- Enhanced communication between board members and residents by organizing regular meetings and distributing informative newsletters.
- Collected and maintained careful records of rental payments and payment dates.
Vendor Records Specialist
Liberty Military Housing
10.2022 - 06.2023
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Maintained good working relationships with vendors and resolved disputes.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
- Compared transcribed data with source document to detect and correct errors.
Assistant District Manager
Liberty Military Housing
01.2022 - 09.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Identified accounting errors when cross-referencing documents and database information.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Posted daily receipts and payments in accordance with corporate protocols.
- Mentored team members to enhance professional development and accountability in workplace.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Verified postings to ledgers to confirm accurate entry and account balances.
Resident Service Specialist
Hunt Military Communities
08.2019 - 11.2021
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Conducted home inspections to identify safety issues and needed repairs.
- Delivered exceptional customer service on delinquency calls and maintained calm and professional demeanor.
Leasing Consultant
Lawson Realty Group LLC - Kingsbridge Apartments
09.2017 - 02.2018
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Delivered positive, effective sales presentations.
- Validated rental eligibility by using OneSite's verification process.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
Leasing Professional
Greystar - Overture Virginia Beach
02.2017 - 09.2017
- Experienced with new construction, luxury apartment buildings, condominiums and 62+ communities and units.
- Marketed property to local businesses through collateral, emails and phone calls.
- Coordinated appointments to show marketed properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained current contract files as prescribed by company contract policies and procedures.
Leasing Consultant
Coastal Ridge Realty - The Carlton at Greenbrier
04.2016 - 02.2017
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Distributed and followed up on tenant renewal notices.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident correspondence.
- Worked with maintenance staff to complete timely repairs and enhancements.
Leasing Consultant
Greystar - The Carlton at Greenbrier
09.2015 - 04.2016
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Prepared lease documents and achieved financial goals.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with community manager.
- Verified that all customer complaints were handled promptly and appropriately.
Leasing Consultant
Greystar - Avana Six Pines
03.2015 - 08.2015
- Helped prospective residents find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Verified that all customer complaints were handled promptly and appropriately.
- Promoted positive, proactive resident relations, maintained high occupancy demonstrating value of property.
- Ensured to inform policies and procedures to residents.
Office Supervisor
Utopia Management
03.2014 - 02.2015
- Answered multi-line phones and directed calls to proper departments.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed reception area, including responding to telephone calls, in-person requests, internal and external communications and greeting visitors.
- Organized incoming and outgoing file movements in efficient and accurate manner.
Education
Diploma - Medical Billing & Coding Specialist
Texas School of Business
Houston, TX2011
High School Diploma -
Tarkington High School
Cleveland, TX2007
Skills
- Google Workspace
- Flexible and Adaptable
- Collaboration
- Administration and Reporting
- Managing Operations and Efficiency
- Recruiting and Interviewing
- Employee Coaching and Motivation
- Account Reconciliation
- Client Correspondence
- Delinquency Monitoring
- Financial Records and Processing
- Mail handling
References
References upon request
Timeline
Property Management Administrator (Dual Office)
Keys Enterprise
11.2023 - 10.2024
Vendor Records Specialist
Liberty Military Housing
10.2022 - 06.2023
Assistant District Manager
Liberty Military Housing
01.2022 - 09.2022
Resident Service Specialist
Hunt Military Communities
08.2019 - 11.2021
Leasing Consultant
Lawson Realty Group LLC - Kingsbridge Apartments
09.2017 - 02.2018
Leasing Professional
Greystar - Overture Virginia Beach
02.2017 - 09.2017
Leasing Consultant
Coastal Ridge Realty - The Carlton at Greenbrier
04.2016 - 02.2017
Leasing Consultant
Greystar - The Carlton at Greenbrier
09.2015 - 04.2016
Leasing Consultant
Greystar - Avana Six Pines
03.2015 - 08.2015
Office Supervisor
Utopia Management
03.2014 - 02.2015
Diploma - Medical Billing & Coding Specialist
Texas School of Business
High School Diploma -
Tarkington High School
Similar Profiles
Emma NandEmma Nand
Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)Director of Sales - NZ at voco Auckland City Centre (201 KEYS), Holiday Inn Express Auckland (294 KEYS), Holiday Inn Express and Suites Queenstown (227 KEYS)
Dorota KuziwDorota Kuziw
Support worker at Keys Group, Third Floor, Maybrook House, QueenswaySupport worker at Keys Group, Third Floor, Maybrook House, Queensway
Hanna BurnsHanna Burns
Life Engagement Leader at Cross Keys Village - The Brethren Home CommunityLife Engagement Leader at Cross Keys Village - The Brethren Home Community