Sarah E. Sackett
Woodbridge,VA
Summary
Professional manager with experience in warranty management, skilled in overseeing warranty claims, maintaining high standards, and ensuring compliance with industry regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in customer service, data analysis, process improvement, and conflict resolution, with emphasis on efficiency and reliability. Known for effective communication, problem-solving abilities, and results-driven approach.
Overview
22
22
years of professional experience
Work History
Remote Warranty Manager of Administration
Prohome Metro D.C.
01.2020 - Current
- Schedules/assigns warranty clients for inspections, uses inspection notes to create work orders for trades (Plumbing/HVAC/electrician/framers/carpentry etc.) and coordinates projects for the trades
- Manages and submits warranty determinations from inspections to homeowners and sub-contractors. Responsible for coordinating the calendars of field inspectors
- Updates client information via system portal and active spreadsheet, assists in data entry for PCW forms, inspections, and walks. Provides scheduling and correspondence to 171 active warranty lots, and over 200 lots under structural warranty
- Supervises Data Entry team (3) - Provided direction with onboarding processes and instruction to new hires
- Mentors trades in using warranty system (Hyphen/Build Pro)
- Used my position to convert ideas and suggestions into policies and procedures to improve customer service and customer experiences
- Assisted Builder with Legal matters/tickets
- Provides customer support for a number of new and previous projects in the VA, MD, DC, DE area
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Remote Account Administrator
Media Rescue
02.2017 - 10.2020
- Maintains online database
- Responds to support tickets
- Provides scheduling and correspondence
- Updates client information via system portal
- Assists in marketing campaigns, meeting with clients, creating custom marketing plans, analytics, and web design
Office Manager
Apex Custom Builders/DC General Construction
09.2015 - 02.2017
- Provides guidance and leadership in customer support matters
- Obtains and organizes leads into excel by category
- Schedules and assigns all clientele for inspections, uses inspection notes to create proposals, contracts, and coordinates projects (per business) inspection boards/calendar maintenance for crew, GM/PM
- Creates/sends/receives all invoices, accepts payments, tracks hours, submits payroll, makes deposits
- Responsible for finding tenant (additional office), maintaining/managing property, invoicing/deposits
- Responsible for office inventory, and tracks shop/project purchases (Neat receipts/Dropbox)
- Completed tax return forms for W-2's and I9's, tracked project revenue per county
- Maintained COI's, with multiple insurance companies, for vehicles, equipment, and liability
- Oversaw Ad placement and conducting initial interviews, checking references, and collecting license/background information for company hiring process
- Created and monitored all accounts used for business Social Media
- Edited and provided project photographs and information for online publications used to enhance SEO/LTI marketing
- Tracked daily employee hours per project and enters hours into QuickBooks for payroll
- Additionally, coordinated with realtors, mortgage corporations, and financing companies to provide documents to ensure project completion
Office Manager
Covenant Presbyterian Church
09.2016 - 01.2017
- Answered multi-line telephone system, providing support for pastoral staff, session members
- Handled purchasing procedures, including filing for tax-exempt status through vendors
- Managed and regularly updated all church social media including Facebook, Instagram
- Established streamlined volunteer outreach through creating a courier zip file, involvement with Inside NOVA and programs with Volunteer PWC.
- Copied, filed and mailed monthly invoices
- Maintained document database and prepared monthly statements for presbytery with church treasurer
- Scheduled meetings for pastors, maintenance of meeting log
Coordinator of Operations
Fashion Time
09.2002 - 09.2011
- Responsible for taking inventory, and managing company supply purchases
- Reviewed and approved AR/AP invoices for payment, managed sales and sales reports
- Completed company payroll on bi-weekly basis
- Conducted new hire training program for all new employees
Education
BBA - Business Administration And Management
Post University
Waterbury, CT01-2026
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Document management
- Staff training and development
Timeline
Remote Warranty Manager of Administration
Prohome Metro D.C.
01.2020 - Current
Remote Account Administrator
Media Rescue
02.2017 - 10.2020
Office Manager
Covenant Presbyterian Church
09.2016 - 01.2017
Office Manager
Apex Custom Builders/DC General Construction
09.2015 - 02.2017
Coordinator of Operations
Fashion Time
09.2002 - 09.2011
BBA - Business Administration And Management
Post University
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