Sarah Harter
Richmond
Summary
Dynamic Assistant Manager with a proven track record at Zzaam Fresh Korean Grill, enhancing customer satisfaction and streamlining kitchen operations. Excelled in team building and decision-making, significantly improving service quality. Skilled in customer service and inventory management, adept at fostering positive work environments and mentoring staff for professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager, Kitchen, Cashier
Zzaam Fresh Korean Grill
4508 Commonwealth Centre Pkwy, Midlothian, VA 2311
02.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
Education
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
Richmond, VA05-2029
Skills
- Customer service
- Money handling
- Decision-making
- Time management
- Goal setting
- Team building
- Cash handling
- Exceptional customer service
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Memory retention
Certification
- ServSafe Food Handler's Certification
Timeline
Assistant Manager, Kitchen, Cashier
Zzaam Fresh Korean Grill
02.2020 - 08.2024
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University