Sarah Hess, LCSW
Glen Allen
Summary
Dynamic clinician with over 10 years of experience in non-profit management and child welfare. Proven track record in stabilizing and expanding programs while enhancing treatment outcomes. Expertise in implementing evidence-based programs through a relationship driven, collaborative problem solving leadership style.
Overview
11
11
years of professional experience
Work History
Regional Service Coordinator Program Manager
Evidenced Based Associates, Empower Community Care
Richmond
07.2024 - Current
- Oversee the funding, billing, quality monitoring, and performance outcomes of a continuum of services (residential and community-based) for DJJ-involved youth.
- Prioritize referral matching to evidence-based programs that reduce juvenile recidivism.
- Develop service capacity through strategic provider selection and subcontracting initiatives.
- Conduct fidelity monitoring of contracted direct service providers delivering evidence-based programs.
- Facilitate group and individual training on a range of clinical topics, contractual requirements, and implementation best practices.
Associate Director of Clinical Services, Residential Treatment Center; Child and Family Healing Center
United Methodist Family Services (UMFS)
Richmond
11.2021 - 07.2024
- Managed program operations, including budget, census, staffing, and compliance with licensing, Medicaid, COA, and DBHDS standards.
- Oversaw clinical services and served as the 24/7 on-call administrator for the 50 bed facility.
- Provided direct clinical supervision of case managers, therapists, and support staff.
- Conducted data-driven program evaluations and program adjustments related to customer satisfaction, staff retention, and post-discharge success.
- Achieved positive treatment outcomes, with 84% of youth discharging to a lower level of care, and 72% returning to a home environment.
- Developed and implemented a comprehensive program curriculum, including therapeutic interventions, residential life and discharge planning.
- Collaborated on strategic growth initiatives, driving business development efforts.
- Private Provider Representative for the Chesterfield Department of Social Services Family Assessment Planning Team (FAPT).PT).
Functional Family Therapy (FFT) Program Manager
United Methodist Family Services (UMFS)
Fredericksburg
04.2018 - 11.2021
- Subcontractor of Evidence-Based Associates (EBA) and the Department of Juvenile Justice (DJJ) to support statewide initiatives of using Evidence-Based Programs (EBPs) in juvenile justice system reform.
- Launched and managed FFT program operations, including budget, staffing, and census.
- Monitored contractual compliance with EBA/DJJ to ensure program success and adherence to standards.
- Executed evidence-based hiring practices and participated in quality assurance reviews, including fidelity monitoring with FFT, LLC.
- Oversaw clinical services by supervising FFT clinicians, FFT supervisors, and administrative staff.
- Facilitated engagement with stakeholders (CSA, CSB, DJJ, etc.) and delivered trainings and presentations at conferences, forums, and town halls.
Manager of UMFS Fredericksburg Regional Center
United Methodist Family Services (UMFS)
Fredericksburg
04.2018 - 11.2021
- Managed Treatment Foster Care (TFC) program operations, including budget, staffing, compliance with licensing, Medicaid, and COA standards.
- Executed marketing initiatives for strategic program growth, increasing census from three youth to 40 youth from 2018 to 2021.
- Oversaw TFC services, served as a 24/7 on-call administrator, and provided direct supervision to supervisors, administrative staff, foster parent recruiters, and social workers.
- Strategic focus on increasing program outcomes, with 80% of youth discharging from the program to permanency in 2021.
- Led fundraising campaigns and execution of awarded grants for program enhancement.
- Implemented and trained foster parents in the ImPACT Model.
- Served as a Red Cross CPR First Aid Trainer.
- Developed and facilitated monthly support groups and trainings for foster parents.
Treatment Foster Care (TFC) Social Worker
United Methodist Family Services (UMFS)
Richmond
07.2014 - 04.2018
- Delivered intensive clinical case management services, including service coordination, parent coaching, and individual/family counseling.
- Provided 24/7 on-call crisis management services to approximately 75 youth.
- Delivered Intensive Case Coordination (ICC) services through the High-Fidelity Wrap-Around Model.
- Completed clinical documentation and maintained extensive client health records for TFC youth and foster parents.
- Advocated in court hearings, FAPT meetings, and interdisciplinary treatment team meetings.
Interim Integrative Health Clinician, Bon Secours Pediatric Hospice
United Methodist Family Services (UMFS)
Richmond
09.2017 - 12.2017
- Served as an integrative behavioral health clinician in a partnership between UMFS and Bon Secours Hospital, while the primary staff was on maternity leave.
- Provided bereavement services, end-of-life counseling services, case management services, and interdisciplinary treatment team collaboration.
Education
Masters in Clinical Social Work (MSW) -
Virginia Commonwealth University
05.2014
Bachelors in Social Work (BSW) -
Virginia Commonwealth University
05.2012
Skills
- Nonprofit Management
- Leadership
- Crisis Intervention
- Program Evaluation
- Service Coordination
- Public Speaking & Training
- Evidence-based Programming
- Regulatory Compliance
- Program Management
- Stakeholder Engagement
- Team Development
Licenses
- Licensed Clinical Social Worker (LCSW) as of 2019
- Certified Sex Offender Treatment Provider (CSOTP) Supervisee
Certifications
- Red Cross CPR First Aid
- Therapeutic Options, Positive Behavioral Support
Timeline
Regional Service Coordinator Program Manager
Evidenced Based Associates, Empower Community Care
07.2024 - Current
Associate Director of Clinical Services, Residential Treatment Center; Child and Family Healing Center
United Methodist Family Services (UMFS)
11.2021 - 07.2024
Functional Family Therapy (FFT) Program Manager
United Methodist Family Services (UMFS)
04.2018 - 11.2021
Manager of UMFS Fredericksburg Regional Center
United Methodist Family Services (UMFS)
04.2018 - 11.2021
Interim Integrative Health Clinician, Bon Secours Pediatric Hospice
United Methodist Family Services (UMFS)
09.2017 - 12.2017
Treatment Foster Care (TFC) Social Worker
United Methodist Family Services (UMFS)
07.2014 - 04.2018
Masters in Clinical Social Work (MSW) -
Virginia Commonwealth University
Bachelors in Social Work (BSW) -
Virginia Commonwealth University
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