Sarah Khaliq
Centreville
Summary
Experienced telecommunications professional skilled in handling stressful situations. Meticulous in call documentation, coordinating emergency responses, and supporting the community. Responds promptly to all calls with empathy and maintains composure under pressure. Utilizes pragmatic thinking to guide citizens through critical situations and efficiently connect them to essential services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Communications Specialist 1st Class
Clarke County Sheriff's Office
Berryville, VA
05.2022 - 04.2025
- Receive calls for service, and dispatch appropriate responders
- Provide life saving pre arrival instructions to callers, while updating responders dispatched to the scene
- Multitasking skills adding pertinent notes to calls for service documenting information provided by responders on scene
- Running vehicles, people, through national crime information network and virginia criminal information center and providing requested information via radio to responders
- Process computerized criminal history’s for officers when arrests are made, or upon need of completion during essential work duties
- Enter and clear warrants, protective orders, and other court issued documents into national information database network
- Assist citizens upon receiving calls on non emergency administrative phone lines, and providing information for appropriate plan of action enter and update data logs and send administrative messages and broadcasts to other jurisdictions for assistance and notifications for incidents possibly involving or needing advisory notice
Police Dispatcher
Herndon Police Department
Herndon, VA
04.2023 - 08.2023
- Attend roll call meeting with officers coming on duty to be up to date on current and recent events involving officers
- Review weekly emails sent out from command staff regarding active wanted subjects
- Receive from tow companies tow logs of vehicles impounded and enter vehicles into VCIN as stored vehicles and file all documentation related to the entry
- Receive calls for service and dispatch or refer caller to correct agency to assist
- Utilize language line when in need of interpretation during language barriers while handling calls for service or walk-ins to the police station
- Complete reports within Moblan during the process of receiving and entering capias’ and other information related to incidents officers are or have taken reports on
- Relay information to officers for in person encounters advising of wanted status, prior involvements with department or community and anything related to the current investigation
Public Safety Communicator
Fairfax County Department of Public Safety Communications
Fairfax, VA
09.2021 - 04.2022
- Receive emergency 911 and non-emergency calls for dispatch, to include gather all pertinent information for the controlling dispatchers and responders enroute to scene
- Provide citizens with information and additional resources regarding local county laws and ordinances in Fairfax County
- Provide reassurance and build rapport with callers during time life critical moments and leading them through instructions to possibly save a life
- Appropriately transfer callers to the correct jurisdictions for emergency and non-emergency events
- Utilized Computer Aided Dispatch for all call entry, and knowledgeable on trouble shooting errors when supplementing information into calls, whether cross referencing other related events in the system, or attaching returns for subject/caller information to assist responders
- Knowledgeable in how to keep resources handy and always try to help callers with the correct and accurate information allowable to provided, while maintaining the integrity of all confidential sensitive information
Asset Management
A&A Transfer
Chantilly, VA
10.2018 - 06.2021
- Responsible for over 300 million dollars’ worth of stored inventory at six locations
- Maintain accuracy of all information input into Salesforce
- Responsible for customer visits to any and all facilities
- Ensure all storage invoicing is completed
- Capture any additional revenue due to additional services completed by warehousing personnel
Compliance Operations Manager
International Cellars
Sterling, VA
01.2013 - 06.2018
- Directly manage and provide logistical customer service support for one hundred twenty-five high priority clients; point of contact regarding specific, company-tailored day to day and long-term storage, shipping, and compliance needs via e-mail, phone, and in-person
- Managed 24 hour operation of customer contract to coordinate shipments and schedule deliveries, manage and maintain inventory, and ensure the storage area remains compliant with Virginia ABC laws and regulations
- Guarantee clients meet various legal compliance rules and regulations when selling and transporting goods within and between states; requires continuous in-depth research and effective communication with over 25 State ABC Special Agents
- Implemented and maintained the 3PL Central inventory management software to ensure client inventory is up-to-date; serve as the team lead during transition to new inventory operating system software
- Successfully created, marketed, and maintained a lucrative international freight consolidation program for all of our national distributor customers
- Created and operated a national distribution model for all of our import customers
Education
Master of Science - Applied Information Technology
George Mason University
Fairfax, VA12.2017
Bachelor of Science - Criminal Justice – Investigations
Westwood College
Annandale, VA06.2015
Skills
- Detail-oriented data entry
- Data collection
- Memory retention
- Records maintenance
- Safeguarding sensitive data
- Call assessments
- Teamwork and collaboration
- Problem-solving
- Time management
- Proficient in managing multiple tasks
- Effective communication
- Adaptability in dynamic environments
- Verbal and written communication
- Proficient in NCIC database usage
- Interpersonal skills
Certification
- American Heart Association - Heartsaver CPR AED
- APCO - Emergency Medical Dispatch
- Dept. of Criminal Justice Services - Communications/Dispatch Officer
- FEMA - National Incident Management System (100, 200, 700, 800, 1200, 144, 904, 907, 242.C)
- Kevin Mitnick Security Awareness Training
- National Crime Information Center - Full Access
- National Center for Missing & Exploited Children - (Intro for Public Safety, Telecommunicators Training)
- PowerPhone - Total Response
- Training 911 Heroes - Suicidal Callers, Swatting
- Virginia Criminal Information Network - Full Access
Timeline
Police Dispatcher
Herndon Police Department
04.2023 - 08.2023
Communications Specialist 1st Class
Clarke County Sheriff's Office
05.2022 - 04.2025
Public Safety Communicator
Fairfax County Department of Public Safety Communications
09.2021 - 04.2022
Asset Management
A&A Transfer
10.2018 - 06.2021
Compliance Operations Manager
International Cellars
01.2013 - 06.2018
Master of Science - Applied Information Technology
George Mason University
Bachelor of Science - Criminal Justice – Investigations
Westwood College