Sarah Martin
Winchester
Summary
Dynamic and detail-oriented professional with extensive experience in customer service at Chili's and Red Lobster. Proven ability to multitask effectively while maintaining a welcoming atmosphere. Skilled in complaint handling and active listening, ensuring customer satisfaction and loyalty. Recognized for training new staff and enhancing team collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Hostess, to Go Specialist, and Food Runner
Chilis
10.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Barista
Dunkin
06.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Hostess, Expo, Food Runner, and to Go Specialist
Red Lobster Restaurant
04.2023 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Paladin Bar and Grill
10.2022 - 05.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate Of Applied Science - Science
Laurel Ridge Community College
Middletown, VaHigh School Diploma - Science
Sherando Highschool
Stephens City, VA05.2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Customer service expertise
- Detail-oriented
- Exceptional communication
- Complaint handling
- Reliable and trustworthy
- Active listening and communication
Accomplishments
During my middle and highschool years I was apart of FFA and advanced to the 2nd highest level of achievement the FFA state
Timeline
Hostess, to Go Specialist, and Food Runner
Chilis
10.2024 - Current
Barista
Dunkin
06.2024 - Current
Hostess, Expo, Food Runner, and to Go Specialist
Red Lobster Restaurant
04.2023 - 08.2024
Hostess
Paladin Bar and Grill
10.2022 - 05.2024
Associate Of Applied Science - Science
Laurel Ridge Community College
High School Diploma - Science
Sherando Highschool
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