Sarah Oster
Winchester
Summary
Proven to enhance office efficiency at Navy Federal through workflow optimization and a strong emphasis on teamwork and collaboration. Skilled in multitasking and documentation, I consistently foster positive environments and drive continuous improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Mortgage Operations Support Assistant
Navy Federal
06.2024 - Current
- Improved operational efficiency by streamlining processes and implementing best practices in daily operations.
- Ability to multitask in various systems
- Fundamental level of computer literacy skills, navigating multiple screens and PC applications, and adapting to new technologies
- Demonstrates effective communication skills with peers, leadership, and outside business units
- Meets business unit requirements for production and performance
- Process and validate 3DDs using Empower, Ensuring accuracy and compliance with underwriting guidelines
- Utilize Jetpack to efficiently review and analyze 3DD documents, streamlining processing workflows
- Leverage UAD (Universal Agent Desktop) to streamline loan processing workflows, enhancing efficiency and communication across departments.
Front Desk Assistant
Planet Fitness Gym
03.2023 - 06.2024
- Provided prompt and appropriate assistance to customers via telephone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enforced policies and procedures to increase efficiency.
Package Handler
FedEx
04.2021 - 02.2023
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Aided in meeting high seasonal workload by voluntarily taking on extra shifts, ensuring efficient processing without any delays.
- Supported the onboarding process by training new employees in procedures.
Childcare Provider
Grace Early Learning Center
08.2019 - 03.2020
- Established and maintained strong connections with families, consistently offering updates on child development progress to foster trust.
- Ensured adherence to sanitation protocols to maintain a healthy environment for all children.
- Continuously updated professional knowledge by attending training workshops, seminars, and conferences to stay current on best practices in childcare.
Restaurant Hostess
Applebee's Bar and Grill
03.2018 - 07.2019
- Handled multiple tasks simultaneously with grace under pressure.
- Succeeded in consistently fulfilling daily side work, opening responsibilities, and closing tasks.
- Provided efficient support in maintaining server operations and assisting guests with retrieving items
- Processed and managed various forms of payment, including credit cards, cash, and gift certificates while ensuring accurate change for cash transactions.
Front Desk Receptionist
Step Above the Rest Cleaning Service
11.2017 - 02.2018
- Maintained clean and organized front office area, cultivating a professional and inviting atmosphere for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced office efficiency by providing support in various administrative tasks including filing, data entry, and document preparation.
- Ensured the protection and confidentiality of customer information by following company's privacy guidelines.
- Managed scheduling, coordination and confirmation of appointments and meetings.
Education
High School Diploma -
Berkeley Springs High School
05.2017
Skills
- Workflow Optimization
- Policy Enforcement
- Teamwork and Collaboration
- Multitasking
- Documentation and Recordkeeping
- Task Prioritization
- Self Motivation
- Continuous Improvement
- Data entry
- Workflow optimization
- Analysis and research
- Telephone and email etiquette
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Timeline
Mortgage Operations Support Assistant
Navy Federal
06.2024 - Current
Front Desk Assistant
Planet Fitness Gym
03.2023 - 06.2024
Package Handler
FedEx
04.2021 - 02.2023
Childcare Provider
Grace Early Learning Center
08.2019 - 03.2020
Restaurant Hostess
Applebee's Bar and Grill
03.2018 - 07.2019
Front Desk Receptionist
Step Above the Rest Cleaning Service
11.2017 - 02.2018
High School Diploma -
Berkeley Springs High School
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