Sarah Serag
Falls Church,VA
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Office Manager
Medical Faculty Associates, The George Washington
05.2019 - Current
- Leading staff, providers, and patients with resolution of problems at team level whenever possible
- Performing research to collect, analyze and present substantive information for incorporation in administrative and technical documents, articles, agenda, and correspondence
- Led team training sessions to improve staff efficiency, resulting in 10% increase in productivity and 5% decrease in administrative errors
- Reviewed work products of team members for completeness and accuracy, ensuring high quality standards were met consistently across all projects
- Implement new budgeting strategies for practice, managing $200,000 in monthly revenue with precision and accuracy, ensuring all financial goals are met consistently
- Strengthened client relationships by proactively conducting bi-weekly check-ins and quarterly business reviews, resulting in 90% client satisfaction rate and retention of 95% of accounts
- Managed office financials and procurement processes, overseeing processing of over 10 invoices per month through Concur P2P system, leading to decrease in payment processing time by 20%
- Conducted regular training sessions for staff on corporate compliance policies, leading to 75% increase in overall adherence to guidelines
- Led team training sessions on best practices for electronic health record management, leading to 25% decrease in errors and improving overall data accuracy by 30%
- Developed detailed reports for upper management highlighting key financial metrics and trends, leading to more informed decision-making processes.
Patient Services Specialist
Medical Faculty Associates, The George Washington
09.2018 - 05.2019
- Collaborated with insurance companies to verify patient demographic and financial information, reducing billing errors by 15%.
- Utilized advanced computerized scheduling system to efficiently schedule patient appointments and procedures, resulting in 20% increase in appointment adherence rates.
- Verified and updated patient demographic, financial, and insurance information with 100% accuracy using computerized scheduling system, ensuring seamless billing processes.
- Cultivated strong relationships with patients by actively listening to their needs and providing personalized care, resulting in increase in satisfaction rate among surveyed patients.
Education
Bachelor of Arts in International Affairs - concentration, Interntaional Economics -
THE GEORGE WASHINGTON UNIVERSITY
Washington, DCSkills
- Microsoft Office (Excel, Word, PowerPoint)
- Outlook
- P2P
- SAP Concur
- Analytical skills
- Critical thinking
- Employee Supervision
- Data Entry
Certification
- CPM - Certified Professional Manager
- CompTIA Data+
Timeline
Office Manager
Medical Faculty Associates, The George Washington
05.2019 - Current
Patient Services Specialist
Medical Faculty Associates, The George Washington
09.2018 - 05.2019
Bachelor of Arts in International Affairs - concentration, Interntaional Economics -
THE GEORGE WASHINGTON UNIVERSITY
- CPM - Certified Professional Manager
- CompTIA Data+
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