SARAH A. MOLLOY
Harrisonburg
Summary
Dedicated Patient Care Coordinator recognized for improving patient satisfaction and maintaining compliance with Medicare and Medicaid guidelines. Successfully managed patient interactions and documentation, ensuring accuracy across health records while supporting efficient care delivery. Experienced in coordinating clinical processes and enhancing community engagement through marketing initiatives.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Virginia Prosthetics & Orthotics
Harrisonburg
08.2022 - Current
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Enhanced patient satisfaction through attentive service.
- Monitored patient health records for accuracy, ensuring compliance with healthcare guidelines.
- Reviewed over 200 physician documents to ensure compliance with Medicare and Medicaid coding and billing procedures.
- Initiated documentation requests from physicians and other healthcare providers.
- Supported marketing initiatives to strengthen relationships with local referral sources.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Office assistant
Brookhaven Natural Birth Center
Rockingham
07.2021 - 08.2022
- Scheduled and maintained prenatal appointments for more than 100 expecting mothers
- Issued client invoices for over 50 new clients, ensuring timely billing and record accuracy
- Processed and managed point of sale system
- Data entry into EMR software (Maternity Neighborhood)
- Coordinated monthly Birth Circle meetings to foster community engagement and support for expecting mothers
- Developed and managed engaging content for multiple social media platforms to enhance business marketing, education, and outreach efforts
Hospital Corpsman
United States Navy
Newport News
06.2012 - 06.2014
- Trained and certified more than 500 personnel in first aid, cardiopulmonary resuscitation and shipboard medical emergencies, evacuations and extractions
- Coordinated and managed women’s health exams for over 2,000 female personnel, enhancing access to critical healthcare services.
- Instrumental in maintenance and proper upkeep for more than 2,400 medical records, ultimately contributing to 92% accuracy for Intermediate Medical Records Inspection, mandated by Navy Medicine
- Executed diverse administrative tasks in shipboard medical and dental departments, ensuring operational efficiency.
- Achieved E5 rank, showcasing leadership and commitment to duty.
Hospital Corpsman
United States Navy
Camp Pendleton
05.2009 - 06.2012
- Assisted general dentists and oral surgeons in performing over 1,000 dental procedures and surgeries, contributing to patient outcomes.
- Coordinated dental appointments for over 5,000 Marines and Sailors, ensuring timely access to care.
- Supported medical staff in providing patient care in a high-demand clinical environment
- Advanced from E3 to E4 rank, reflecting dedication to service and skill development.
Hospital Corpsman
United States Navy
Kandahar
06.2010 - 12.2010
- Instrumental in administration of lifesaving medical care to critically and fatally wounded service members with a team of combat physicians in most critical the most critical level of trauma medicine
- Triaged and transported critically injured service members from aircraft to hospital to ensure timely medical intervention
- Managed hospital admissions, discharges, and transfers to maintain efficient patient flow
- Generated daily bed assignment reports for ward and intensive care units
- Trained over 100 personnel on standard operating procedures for safe and effective flight line operations during medical evacuations
Hospital Corpsman
United States Navy
Okinawa
03.2007 - 05.2009
- Screened active duty medical and dental records to ensure deployment and overseas readiness
- Updated medical and dental readiness reports
- Sterilized rooms and prepped equipment and instruments for more than 10 procedures daily
- Identified and addressed medical and dental clinic workspace issues to mitigate potential risks
- Provided patient education on oral hygiene, plaque control, and postoperative care for improved outcomes
- Supported the administration of nitrous oxide to enhance patient comfort
Education
Bachelor of Arts - Healthcare Leadership And Communication
James Madison University
Harrisonburg, VA05-2026
Associate of Arts -
Folsom Lake College
Folsom, CA08-2019
Skills
- Patient Care Coordination
- Patient Advocacy
- Care Management
- Clinical Operations
- Clinical Documentation Review
- Medicare & Medicaid Compliance
- HIPAA Compliance
- EMR/EHR Systems
Additional Information
- Navy Achievement medal (Gold star in lieu of second award)
- Navy Unit Commendation medal
- Meritorious Unit Commendation medal
- Battle Efficiency award Good Conduct medal (Bronze star in lieu of second award)
- National Defense medal
- Afghanistan Campaign medal
- Sea Service Deployment medal
- Overseas Service medal (Bronze star in lieu of second award)
- Global War on Terrorism medal
- NATO ISAF Campaign medal
- Rifle sharpshooter medal
- Three time nominee for Sailor of the Quarter
Personal Information
Title: Office Administration
Timeline
Patient Care Coordinator
Virginia Prosthetics & Orthotics
08.2022 - Current
Office assistant
Brookhaven Natural Birth Center
07.2021 - 08.2022
Hospital Corpsman
United States Navy
06.2012 - 06.2014
Hospital Corpsman
United States Navy
06.2010 - 12.2010
Hospital Corpsman
United States Navy
05.2009 - 06.2012
Hospital Corpsman
United States Navy
03.2007 - 05.2009
Bachelor of Arts - Healthcare Leadership And Communication
James Madison University
Associate of Arts -
Folsom Lake College