Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sasha Adams

Montross

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

Food Lion To Go

Food Lion
08.2024 - 08.2025
  • Led daily operations of online order fulfillment, including scheduling, training, and supervising team members.
  • Delivered high-level customer service, ensuring accurate and timely order processing and resolving customer issues.
  • Managed inventory, reduced expenses, and maintained compliance with food safety and company standards.
  • Collaborated with other departments to optimize order accuracy, substitutions, and overall customer satisfaction.
  • Utilized company systems to monitor performance, improve efficiency, and support sales goals.

Customer Service Associate Team Leader

Food Lion
10.2018 - 03.2023
  • Oversaw all front-end operations, including Service Center, Self-Checkout, and Food Lion To-Go, ensuring smooth, efficient customer service experiences.
  • Hired, trained, and developed front-end associates; conducted performance evaluations and provided ongoing coaching and leadership.
  • Supported achievement of financial goals by managing labor, reducing shrink, and controlling department expenses.
  • Ensured compliance with food safety, workplace safety, and sanitation standards across front-end departments.
  • Monitored scheduling, productivity, and KPI performance using company systems (ACIS, CAO, financial reports, etc.).
  • Maintained equipment functionality and executed timely service calls to avoid operational disruptions.
  • Promoted a customer-first culture by modeling exceptional service, resolving issues, and ensuring consistent associate engagement.
  • Enforced cash handling protocols, monitored inventory accuracy, and maintained security of store funds and assets.
  • Collaborated with store leadership to align front-end operations with company strategy, brand, and culture.
  • Completed all required training programs and ensured team adherence to company policies and regulatory compliance.

Sales Associate, Cashier

Food Lion
06.2015 - 02.2016
  • Provided fast, accurate, and friendly checkout service, consistently upholding Food Lion’s customer service standards.
  • Processed transactions including cash, card, coupons, gift cards, and WIC, while maintaining accurate cash control and following proper procedures.
  • Ensured efficient bagging, assisted with loading orders, and offered carryout service to enhance the customer experience.
  • Maintained a clean, organized front-end area and adhered to dress code and safety standards.
  • Retrieved shopping carts, restocked kiosks, reported equipment malfunctions, and supported store operations as needed.
  • Completed all required training and consistently followed company policies and operational guidelines.

Education

Washington And Lee High School
Montross, VA

Skills

  • Analytical thinking
  • MS office
  • Problem resolution
  • Leadership
  • Dependable and responsible
  • Customer service
  • Deposit and withdrawal management
  • Handle multiple tasks with attention to detail
  • Oral and written communication skills
  • Computer Skills

Timeline

Food Lion To Go

Food Lion
08.2024 - 08.2025

Customer Service Associate Team Leader

Food Lion
10.2018 - 03.2023

Sales Associate, Cashier

Food Lion
06.2015 - 02.2016

Washington And Lee High School

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Sasha Adams