Sasha Dunlap
Midlothian
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Resourceful Assistant Director possessing sound knowledge of financial oversight, protocol development and process improvement. Team-oriented leader dedicated to developing strategies and identifying potential opportunities to grow. Well-versed in formulating business goals and initiating policies, guiding and training staff and monitoring administrative functions. Organized and analytical problem-solver commended for building and maintaining excellent customer relationships. Resilient Assistant Director proactively meets and exceeds tasks within deadline. Resolves issues using hands-on solutions with deep understanding of successful business practices. Known for dynamic leadership and support.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Director of Preschool
Winfree Memorial Preschool
Midlothian
08.2024 - Current
- Acting Director - April 2025- May 2025
- Established and enforced modern educational standards to support student needs.
- Assisted teachers with developing age-appropriate curricula that meets all state standards for early childhood education programs.
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
- Created and updated records to document employee and participant information.
- Improved on school curriculum and policies by conducting research on developments in early childhood education and integrating findings during planning.
- Communicated with parents and fostered strong professional relationships.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Reviewed applications from prospective families interested in enrolling their children into the program.
- Ensured compliance with state licensing regulations as well as federal laws related to early childhood education programs.
- Trained, managed and motivated employees to promote professional skill development.
- Maintained detailed records of student attendance, academic progress reports, disciplinary actions taken against students.
- Monitored student progress and provided feedback to parents on their child's educational growth.
- Managed school's social media accounts to promote positive image to area families.
- Oversaw daily activities and programs to educate and socialize participants.
- Prepared monthly reports outlining the overall performance of the preschool program.
- Created policies and procedures related to curriculum design, student behavior management, safety protocols.
- Organized professional development opportunities for faculty and staff.
- Established effective communication channels with parents, faculty, and students.
- Launched marketing campaigns and events to attract community members and increase enrollment.
- Planned large-scale preschool events.
- Handled admission and placement of new students.
- Facilitated parent-teacher conferences throughout the year in order to discuss individual student needs or concerns.
- Monitored student progress and assisted students and teachers with resolving problems.
- Led team-building exercises for staff to improve communication and teamwork.
- Coordinated field trips, special events, and other extracurricular activities for preschoolers.
- Wrote newsletters and email to communicate monthly activity schedules to parents.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Provided guidance to teachers on lesson planning and instructional strategies that would lead to better learning outcomes among students.
- Reported health concerns and posted health warnings in case of illness.
- Performed various administrative tasks such as ordering supplies or equipment needed by faculty members or students.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Collaborated with administrative personnel at other schools or organizations to share best practices in early childhood education.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
- Developed and implemented innovative strategies to ensure a safe and secure learning environment for preschoolers.
- Developed strategic partnerships with local businesses or organizations that can provide additional resources or support services for the school.
- Actively participated in community outreach initiatives aimed at promoting the school's mission.
- Controlled administrative, operational, financial and logistical areas of facility.
- Reviewed and evaluated programs for compliance with state, local and federal regulations.
- Coordinated facility operations by establishing logical policies and communicating to staff, teachers and parents.
- Oversaw day-to-day activities of preschool.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Prioritized and organized tasks to efficiently accomplish service goals.
TWA - Elementary Tutor
Chesterfield County Schools
Chesterfield
03.2024 - 05.2024
- Provided one-on-one tutoring sessions for struggling learners.
- Adapted instructional materials to accommodate different learning styles and abilities among students.
- Guided students in the development of critical thinking and problem-solving skills.
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
- Reviewed class materials and discussed reading assignments, boosting comprehension.
- Helped create a positive classroom environment that fostered respect between all members of the school community.
- Monitored and recorded students' progress, providing detailed reports to parents and teachers.
- Educated students in use of various study techniques.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Worked closely with students to help develop math and essay writing skills.
- Motivated students using feedback and encouragement.
- Assisted students in developing basic academic skills such as reading, writing, and math.
- Monitored student progress and provided feedback on their performance.
- Collaborated with teachers and parents to align tutoring strategies with classroom objectives.
- Utilized various teaching methods such as direct instruction, cooperative learning, inquiry-based instruction.
Two's Teacher
Greenwood Country Day School
Midlothian
12.2023 - 03.2024
- Implemented hands-on, play-based strategies for experiential learning.
- Observed toddler behaviors for signs of developmental delays or emotional issues requiring further evaluation by specialists.
- Developed and implemented educational activities to promote cognitive, physical, social and emotional development of two-year-olds.
- Engaged with children on individual basis to build positive, trusting relationships.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Supported team members in implementing effective strategies for classroom management.
- Adapted teaching methods to suit different learning abilities and styles within the classroom.
- Participated in workshops, trainings and conferences to improve educational skills.
- Supervised children in classroom and playground settings, ensuring their safety and well-being.
- Organized and led activities to promote physical, mental and social development.
- Observed behavioral issues to alert parents or guardians.
- Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
- Prepared educational materials and resources that support curriculum objectives.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Coordinated with co-teachers and staff to plan and execute school events and field trips.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Utilized instructional materials to enhance learning opportunities within the classroom setting.
- Supervised students during meal times ensuring they follow proper nutrition guidelines.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
- Read aloud and played alphabet games to encourage early literacy.
- Developed and implemented daily lesson plans that promote physical, mental, and social development.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
Substitute Teacher, K-12
Chesterfield County Schools
Chesterfield
01.2022 - 03.2024
- Followed established lesson plans to continue learning trajectory.
- Organized educational games or projects that reinforce concepts taught in class.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Utilized positive reinforcement to motivate students.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Communicated with head teacher to execute priorities for school day and ongoing lesson plans.
- Provided classroom instruction following regular teacher's lesson plans.
- Managed classroom environments to ensure a safe and productive learning experience.
Detention Officer
Upper East Tennessee Regional Juvenile Detention
Johnson City
08.2012 - 09.2014
- Maintained records of incident reports and daily logs to document inmate activity.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Conducted searches of detainees and cells for contraband, following strict security procedures.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.
- Supervised inmates during day-to-day activities.
- Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
- Managed intake and release processes, including documentation, fingerprinting, and photographing.
- Adhered strictly to all laws pertaining to detentions facilities while maintaining professional conduct at all times.
- Transported and escorted inmates to hospitals, court and other institutions.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Facilitated communication between detainees and legal representatives, ensuring adherence to legal protocols.
- Served meals and dispensed medications to inmates.
- Provided support and assistance to fellow officers during emergency situations.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Provided testimony in court regarding detainee conduct, security incidents, or investigative findings.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted inmate and detention facility visual surveillance to identify and subdue unrest.
- Performed searches of people, vehicles, mail items and dormitories.
- Conducted fire, safety and sanitation inspections.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
- Escorted inmates from one area of the detention center to another safely and securely.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
- Issued clothing, tools and other authorized items to inmates.
- Enforced disciplinary action when appropriate according to established guidelines.
- Performed head counts, checking cells for missing inmates.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
Education
Bachelor of Science - Criminal Justice And Criminology
East Tennessee State University
Johnson City, TN05-2012
Associate of Applied Science -
Walters State Community College
Morristown, TN05-2010
Skills
- Staff coordination
- Business planning
- Operations management
- Program coordination
- Workforce planning
- Staff development
- Business development
- Meeting facilitation
- Creative direction
- Team operations
- Financial administration
- Staff management
- Daily production reports
- Report generation
- Business administration
- Employee relations
- Regulatory compliance
- Media relations
Certification
- Over 25 hours of continued professional development for the 2024-2025 school year.
- MAT certified
- CPR and First Aid trained
*Can provide copies of certificates upon request*
Timeline
Assistant Director of Preschool
Winfree Memorial Preschool
08.2024 - Current
TWA - Elementary Tutor
Chesterfield County Schools
03.2024 - 05.2024
Two's Teacher
Greenwood Country Day School
12.2023 - 03.2024
Substitute Teacher, K-12
Chesterfield County Schools
01.2022 - 03.2024
Detention Officer
Upper East Tennessee Regional Juvenile Detention
08.2012 - 09.2014
Bachelor of Science - Criminal Justice And Criminology
East Tennessee State University
Associate of Applied Science -
Walters State Community College