Sasha VanZile
Lexington
Summary
Professional with strong background in customer service, equipped to excel in team-oriented environments. Skilled in maintaining high standards of efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Nail Technician
Self Employed
- Providing professional nail care services to clients, including manicures, pedicures, and nail enhancements.
- Maintaining a clean and organized work environment.
- Staying updated on the latest nail trends and techniques.
Digital Personal Shopper
Walmart
07.2024 - Current
- Assisted clients in selecting products based on preferences and needs.
- Streamlined order processes, reducing wait times for clients during peak hours.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Mentored new team members on best practices in customer service and product knowledge.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Recommended alternative products or options when specific items were out of stock or unavailable.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
- Trained new employees on customer service, and organizing strategies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Crew Member
Cold Stone Creamery
11.2023 - 07.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Operated point-of-sale systems efficiently for accurate transactions.
- Maintained cleanliness and organization in dining and kitchen areas.
- Collaborated with team members to meet shift goals and improve workflow.
- Assisted in training new crew members on operational procedures and safety protocols.
- Managed inventory levels, reporting shortages to supervisors promptly.
- Adapted quickly to changing environments during peak hours to maintain service quality.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Increased customer satisfaction with prompt and accurate order taking.
Education
Diploma - Nail Technology
The Spa Academy
Harrisonburg, VA10-2024
High School Diploma -
Mesa High School
Mesa, AZ05-2024
Skills
- Proficient in various nail techniques including acrylics, gels, and nail art
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment
- Customer service
- Time management
- Problem-solving skills
- Sanitation procedures
- Team collaboration
- Verbal and written communication
- Schedule maintenance
- Active listening
- Customer assistance
Certification
- Certified Nail Technician
- Licensed by the State Board of Cosmetology
Languages
English - Fluent
Timeline
Digital Personal Shopper
Walmart
07.2024 - Current
Crew Member
Cold Stone Creamery
11.2023 - 07.2024
Nail Technician
Self Employed
Diploma - Nail Technology
The Spa Academy
High School Diploma -
Mesa High School
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