Satachia Manley
Franklin
Summary
Compassionate Home Health Caregiver highly productive in providing personalized patient care. Skilled in creating efficient schedules, managing medication routines, and implementing tailored care plans to meet individual needs. Excel in communication, empathy, and patience, ensuring comfort and trust in home health settings. Possess strong capability in problem-solving, adaptability, and time management to enhance patient well-being and support family members with informative updates. Caring Residential Counselor with experience supporting independence through daily living skills coaching. Diligent when enhancing residents' mental health and social needs. Focused on meeting resident life plan goals by teaching positive habits, safety tips and time management. Dedicated to encouraging well-suited hobbies and leisure activities. Attentive professional offering background creating relaxing, productive and engaging environments for residents. Coordinated meals, recreation activities, transportation and individualized care. Successfully enabled residents to perform essential functions while prioritizing lifestyle quality. Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management. Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Tranquility home health care
Franklin
01.2024 - Current
- Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.
- Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
- Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
- Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
- Administered medications as directed and documented medication administration in accordance with established policies and procedures.
- Responded quickly and appropriately to emergency situations involving assigned patients.
- Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
- Provided emotional support to both patients and families during difficult times.
- Transported clients to medical appointments or other destinations when necessary.
- Observed safety precautions related to infection control practices in all areas where duties are performed.
- Promoted positive morale among patients by providing emotional support during difficult times.
Customer Service Manager
Foodlion Grocery Store
Franklin
06.2020 - 01.2025
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Developed policies and procedures related to customer service operations.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Developed and implemented strategies for providing excellent customer service experience.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Provided exceptional customer service to ensure customer satisfaction.
Residential Counselor
Jackson-Feild Episcopal home
Jarratt
01.2019 - 05.2020
- Educated family members about the importance of following through with treatment plans.
- Implemented behavioral interventions designed to modify or reduce problematic behaviors.
- Collaborated with community organizations and other mental health professionals to provide comprehensive care for clients.
- Provided guidance and support to clients in need of assistance with daily living skills.
- Created a safe environment that promotes self-expression, respect, trustworthiness, responsibility, empathy, and acceptance among residents.
- Ensured compliance with all safety regulations set forth by local authorities.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Monitored client progress, documented observations, and reported changes in behavior to supervisors.
- Assisted with crisis intervention services when needed.
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Responded promptly to any emergency situations that may arise within the residence.
- Provided transportation for clients as needed to appointments or other activities outside the residence.
- Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.
- Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
- Supervised medication administration according to physician instructions.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Provided information on resident progress and development of case plans.
- Collaborated with other counselors to develop programs that address needs of residents.
- Communicated with other staff to resolve problems with individual residents.
- Supervised self-administration of medications for residents.
- Counseled students in handling family, financial and educational problems.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Conferred with medical personnel to understand backgrounds and needs of residents.
Education
High School Diploma -
Franklin High
Franklin, Va06-1998
Associate of Business Administration - Business
Paul D Camp Community
Franklin, VaSkills
- Medication administration
- Patient assessment
- Emergency response
- Infection control
- Mobility assistance
- Care plan development
- Crisis intervention
- Behavioral modification
- Treatment planning
- Emotional support
- Counseling and coaching
- Residential treatment plans
- De-escalation techniques
- Teamwork and collaboration
- CPR trained
Certification
- CPR Trained
- TCI trained
- med tech
Timeline
Home Health Caregiver
Tranquility home health care
01.2024 - Current
Customer Service Manager
Foodlion Grocery Store
06.2020 - 01.2025
Residential Counselor
Jackson-Feild Episcopal home
01.2019 - 05.2020
High School Diploma -
Franklin High
Associate of Business Administration - Business
Paul D Camp Community
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