Satimah Prioleau
Herndon
Summary
A versatile and effective worker, fuses a background in customer service, culinary and management with expertise in hospitality , guest relations , POS systems , technology , cash handling , and strategic planning. Provides diverse support and highly-rated client service and excels in meeting deadlines in quick-turnaround settings. As a customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Guest Sales Associate
European Wax Center
02.2025 - Current
- Adapted communication style based on individual guest needs or preferences, ensuring optimal understanding of product offerings.
- Developed rapport with regular customers, resulting in repeat business and increased brand loyalty.
- Identified opportunities for upselling or cross-selling products, maximizing transaction value per sale.
- Handled cash register transactions accurately, maintaining proper cash handling procedures at all times.
Front Desk Agent/Supervisor
The Westin
02.2023 - 12.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Team Member/ Manager
Cava
04.2021 - 01.2023
- Boosted sales performance, coaching team members on effective sales techniques and client relationship management.
- Increased overall staff satisfaction by promoting a positive work environment and addressing concerns promptly.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Education
High School -
Westfield High School
Herndon, Va12.2024
Skills
- Team Building
- Management
- Computer Networking
- Culinary experience
- Food preparation
- POS
- Leadership
- Guest relations
- Hospitality
- Organization
- Customer support
- Honest and dependable
- Reliable and responsible
- Multitasking
- Verbal and written communication
- Adaptability and flexibility
Timeline
Guest Sales Associate
European Wax Center
02.2025 - Current
Front Desk Agent/Supervisor
The Westin
02.2023 - 12.2024
Team Member/ Manager
Cava
04.2021 - 01.2023
High School -
Westfield High School
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