Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saung Braxton

Newport News

Summary

Authorized to work in the US for any employer Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

A Swift Process
11.2020 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Cashier

Walmart
04.2025 - 08.2025
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Answered questions about store policies and addressed customer concerns.

Cashier

Tiny Giant - Big Creative For Small Business
08.2024 - 11.2024
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Hostess

Sonny's BBQ
06.2021 - 05.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Retail Sales Associate

Cracker Barrel
06.2019 - 07.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Part-Time Babysitter

In-Home Care
03.2018 - 05.2021
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.

Education

High School Diploma -

Charles R. Drew High School
05.2023

Skills

  • Data Entry
  • Scheduling
  • Call Management
  • Paperwork Processing
  • Loss Prevention
  • Self-Directed Learning
  • Positive and Engaging Demeanor
  • Product Merchandising
  • Customer Service
  • Payment Collection
  • POS System Operation
  • Product Knowledge
  • Bookkeeping Software
  • Customer service

Timeline

Cashier

Walmart
04.2025 - 08.2025

Cashier

Tiny Giant - Big Creative For Small Business
08.2024 - 11.2024

Hostess

Sonny's BBQ
06.2021 - 05.2023

Customer Service Representative

A Swift Process
11.2020 - Current

Retail Sales Associate

Cracker Barrel
06.2019 - 07.2021

Part-Time Babysitter

In-Home Care
03.2018 - 05.2021

High School Diploma -

Charles R. Drew High School

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Saung Braxton