Customer-oriented professional with experience at Busch Gardens Williamsburg, excelling in customer service. Proven ability to enhance guest experiences through effective problem-solving and team collaboration. Trained new employees while maintaining a positive atmosphere, ensuring compliance with safety procedures and fostering a welcoming environment for all visitors. Professional demeanor, with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Ride Operator
Busch Gardens Williamsburg
Williamsburg
04.2024 - 07.2025
Operated various amusement rides ensuring guest safety and enjoyment.
Assisted guests with boarding and disembarking from rides efficiently.
Monitored ride operation, responding quickly to any issues or guest concerns.
Enforced park rules and safety regulations to ensure a secure environment for all guests.
Collaborated with team members to maintain a smooth flow of ride operations.
Provided clear instructions to guests regarding ride procedures and safety measures.
Maintained cleanliness of ride areas, ensuring a welcoming atmosphere for visitors.
Ensured safety of guests by enforcing ride and park policies.
Pulled down safety bars and secured riders according to specified attraction details.
Operated control panels for ride systems and monitored audio and visual equipment.
Monitored guest behaviour while riding attractions.
Provided customer service to guests in a friendly manner.
Checked seatbelts of riders to maximize safety and manage risk.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Verified rider height requirements for each attraction prior to boarding.
Maintained cleanliness of rides and surrounding area.
Trained new employees on ride operations, pointing out safety mechanisms and features.
Greeted customers upon arrival at the entrance gates.
Reported any mechanical or operational issues to maintenance staff promptly.
Resolved customer complaints in a professional manner.
Demonstrated knowledge of ride operations, including proper use of restraints.
Provided assistance to guests who required special attention due to disabilities or mobility challenges.
Teaching Assistant
Tabb High School
Yorktown
09.2024 - 05.2025
Assisted teachers in preparing classroom materials and resources.
Supported students during lessons by providing individual guidance and assistance.
Graded assignments and provided feedback to enhance student learning.
Organized classroom activities and ensured a positive learning environment.
Managed classroom behavior and maintained discipline among students.
Supervised children and participated with children in activities.
Instructed students individually or in groups to reinforce learning concepts.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Provided one-on-one support for special needs students.
Helped students master learning concepts through one-on-one and small group tutoring.
Enforced rules for behavior and established expectations for student conduct in accordance with school guidelines.
Facilitated small group instruction sessions on various topics.
Education
High School Diploma -
Tabb High School
Yorktown, VA
06-2025
Skills
Customer service
Team collaboration
Safety management
Problem solving
First aid training
Hospitality and accommodation
Team Training
Safety reporting
Emergency procedures
Safety procedures
Adaptability
Time management
Goal setting
First aid and CPR
Flexible schedule
Organizational skills
Flexibility
Continuous improvement
Issue resolution
Professional demeanor
Problem-solving aptitude
Energy and enthusiasm
Conflict resolution
Professionalism
Strong work ethic
Positive attitude
Team building
Multitasking capacity
Excellent communication
Certification
I am CPR certified as well as trained in first aid
Affiliations
I am skilled in photography and well rounded in Photoshop and Canva