Savannah Harrell
Lynchburg
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Starbucks kiosk manager
Kroger
Lynchburg
2025.05 - Current
- Managed daily operations of kiosk, ensuring efficient customer service.
- Trained staff on product knowledge and customer engagement techniques.
- Maintained accurate records of sales transactions and inventory levels.
- Maintained inventory levels and organized stock to ensure timely restocking.
- Monitored kiosk cleanliness and ensured compliance with health standards to maintain a safe environment.
- Assisted customers with inquiries and resolved issues to enhance overall customer satisfaction.
Starbucks kiosk manager
Kroger
Athens
2024.01 - 2025.05
- Managed daily operations of kiosk, ensuring efficient customer service.
- Trained staff on product knowledge and customer engagement techniques.
- Monitored cleanliness and ensured compliance with health standards for optimal customer experience.
- Organized stock and maintained inventory levels to ensure timely restocking.
- Maintained accurate records of sales transactions and inventory for efficient operational oversight.
- Maintained accurate records of inventory levels and transactions.
Customer Service Manager
Dills
Royston
2022.09 - 2024.10
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, knowledgeable service for routine inquiries and service complaints, contributing to customer satisfaction.
- Coordinated team schedules to optimize coverage during peak hours, enhancing service availability.
- Facilitated regular team meetings to align on service standards and goals, fostering team cohesion.
Education
High School Diploma, Food Safety Education Certificate
Skills
- Customer service
- Customer relationship management
- Sales optimization
- Inventory management
- Shrink management
- Merchandising strategies
- Operations management
- Staff supervision
- Team training
- Training programs
- Scheduling coordination
- Time management
- Attention to detail
- Flexibility
- Team collaboration
- Problem solving
- Effective communication
- Customer satisfaction
- Staff engagement
References
References available upon request.
Timeline
Starbucks kiosk manager
Kroger
2025.05 - Current
Starbucks kiosk manager
Kroger
2024.01 - 2025.05
Customer Service Manager
Dills
2022.09 - 2024.10
High School Diploma, Food Safety Education Certificate