Summary
Overview
Work History
Skills
Timeline
Generic

Savannah Overton

Roanoke

Summary

Service-focused Customer Service Team Lead gifted in working with stressed, confused, and upset people in need of help. I bring unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Committed to serving and making a difference in this world.

Overview

10
10
years of professional experience

Work History

Customer Service Representative Team Lead

Conduent
09.2019 - Current
  • Lead teams to met performance metrics
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Provide primary customer support to internal and external customers in fast-paced work from home environment.
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Accomplished multiple tasks within established timeframes.

RV Sales Specialist

Petes RV
10.2023 - 10.2024
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Debt Collection Specialist

Wells Fargo
05.2019 - 03.2020
  • Enhanced client satisfaction by providing detailed reports on collection progress and debtor status updates.
  • Streamlined the debt recovery process by creating efficient workflows and utilizing advanced collection software tools.
  • Protected company reputation by handling sensitive information with discretion and adhering to confidentiality policies.

Insurance Sales Representative

State Farm
10.2017 - 05.2019
  • Sell Life, Auto, Home, and Health insurance to current or new clients
  • Customize insurance policies to suit individual customers
  • Ensure policy requirements are filled
  • Maintain current client customer satisfaction
  • Maintained top sales employee 6 months consecutively

Patient Access Representative

Carilion Roanoke Memorial Hospital
02.2015 - 10.2017
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.

Skills

  • Customer service-oriented
  • Personable and outgoing
  • Correcting discrepancies
  • Excellent planner & coordinator
  • Answering incoming calls
  • Product knowledge
  • Account management
  • Data entry
  • Client needs analysis
  • Risk mitigation
  • Proactive team player
  • Business development
  • Quality assurance
  • Complaint resolution

Timeline

RV Sales Specialist

Petes RV
10.2023 - 10.2024

Customer Service Representative Team Lead

Conduent
09.2019 - Current

Debt Collection Specialist

Wells Fargo
05.2019 - 03.2020

Insurance Sales Representative

State Farm
10.2017 - 05.2019

Patient Access Representative

Carilion Roanoke Memorial Hospital
02.2015 - 10.2017

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Savannah Overton