Summary
Overview
Work History
Education
Skills
Timeline
Generic

Savannah Williams

Coeburn

Summary

Dynamic customer service professional with a proven track record at Modivcare, adept at resolving conflicts and enhancing client loyalty through active listening and critical thinking. Skilled in documentation and data entry, I excel in building relationships and ensuring client satisfaction, consistently achieving positive outcomes in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Modivcare
04.2022 - 07.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Direct Support Professional

Crossroads Point
01.2020 - 04.2022
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

Direct Support Professional

R&S Helping Hands
01.2018 - 05.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Cashier

Ingles
04.2014 - 03.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Pennfoster
Pennsylvania Furnace, PA
05-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Client relations
  • Documentation

Timeline

Customer Service Representative

Modivcare
04.2022 - 07.2024

Direct Support Professional

Crossroads Point
01.2020 - 04.2022

Direct Support Professional

R&S Helping Hands
01.2018 - 05.2020

Cashier

Ingles
04.2014 - 03.2016

High School Diploma -

Pennfoster

Similar Profiles

CREATE PROFILE
Savannah Williams