Savon Smith
Winchester
Summary
Professional client services leader with strong background in managing and optimizing client relationships. Adept at team collaboration, problem-solving, and achieving results in fast-paced environments. Skilled in customer relationship management, team leadership, and process improvement. Dependable and adaptable with focus on delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Client Services Supervisor
First Light Financial
Berryville, VA
10.2024 - Current
- Led client onboarding processes, ensuring seamless integration into services.
- Developed and implemented training programs for client services team, enhancing staff capabilities.
- Oversaw daily operations of client services department, maintaining high standards of service quality.
- Mentored junior staff members, fostering professional growth and improving team performance metrics.
- Created detailed reports on service trends and performance metrics to inform management decisions.
- Spearheaded initiatives to optimize workflow processes, resulting in increased operational efficiency across the team.
- Created customer support strategies to increase customer retention.
Athletic Coach
S2XCEL
Winchester, VA
03.2024 - Current
- Developed training programs tailored to athletes' individual strengths and weaknesses.
- Implemented performance analysis to enhance athlete skills and team dynamics.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Conducted regular assessments to track athlete progress and adjust strategies accordingly.
- Organized competitive events, managing logistics and athlete participation effectively.
Delivery Driver
DoorDash
Richmond, VA
03.2020 - 12.2023
- 1. Delivered orders while complying with DoorDash's customer service and food hygiene policies.
- 2. Used the DoorDash app to set availability, accept deliveries and locate customers.
- 3. Maintained a 100% delivery completion rate with a 4.9/5 rating for customer service.
College Athlete
University of Richmond
Richmond, VA
08.2019 - 12.2023
- 1. Exhibit teamwork and strong work ethic to promote camaraderie.
- 2. Properly managed schedule to attend practice, games, and class.
- 3. Team captain.
Marketing Intern
Stamp Creek Outfitters
Richmond, VA
05.2022 - 08.2022
- 1. Worked with a marketing team to create print advertising campaigns to highlight products.
- 2. Skills in communication, quantitative/qualitative research, creation and creativity of campaigns, and understanding and empathizing with the audience.
- 3. Meet with clients to plan and implement marketing campaigns for brand building and lead generation, aligning with overall company goals and sales targets.
Front Desk Receptionist
Winchester Boxing
Winchester, VA
05.2019 - 01.2021
- 1. Proficient at administrative tasks, including maintaining the reception area, answering multi-line phone systems, and maintaining office equipment.
- 2. Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills.
- 3. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
Education
Bachelor of Arts - Health Science
University of Richmond
Richmond, VA05-2023
Skills
- Delivery Driver Experience
- Driving
- Anatomy Knowledge
- Qualitative Research
- Medical Terminology
- Social media marketing
- Writing Skills
- Administrative Experience
- Team building
- Training and mentoring
- Customer relations
- Schedule management
- Financial acumen
Websites
Timeline
Client Services Supervisor
First Light Financial
10.2024 - Current
Athletic Coach
S2XCEL
03.2024 - Current
Marketing Intern
Stamp Creek Outfitters
05.2022 - 08.2022
Delivery Driver
DoorDash
03.2020 - 12.2023
College Athlete
University of Richmond
08.2019 - 12.2023
Front Desk Receptionist
Winchester Boxing
05.2019 - 01.2021
Bachelor of Arts - Health Science
University of Richmond