Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sayed Omid Jan

Stafford

Summary

Dedicated Front Office Supervisor with a strong focus on enhancing guest relations and streamlining front desk operations. Proven ability to manage room assignments and effectively train staff to uphold high customer service standards. Proactive Front Office Supervisor with over 3 years of experience in hospitality. Skilled in effective communication and problem resolution, successfully enhancing guest satisfaction and mentoring staff to achieve operational excellence. Aiming to leverage expertise in guest relations and front desk management to drive impactful results. Results-driven Front Office Supervisor known for optimizing front desk operations and fostering staff development. Expertise in managing room assignments and resolving guest inquiries, committed to elevating the overall guest experience in a dynamic hospitality environment. Positive Front Office Supervisor with an exceptional eye for detail and approachable yet determined attitude. Leadership trained with high expectations for personal work and employee contributions.

Overview

4
4
years of professional experience

Work History

Front Office Supervisor

Embassy Suites by Hilton Georgetown
Washington
10.2023 - Current
  • Supervised front desk operations and ensured smooth guest check-in processes.
  • Trained and mentored front office staff on customer service standards.
  • Managed room assignments and coordinated with housekeeping for timely readiness.
  • Handled guest inquiries and resolved issues to maintain satisfaction levels.
  • Monitored daily front office activities to ensure efficiency and compliance.
  • Collaborated with hotel management to enhance overall guest experience initiatives.
  • Handled customer complaints in a professional manner.
  • Coordinated with other departments to ensure smooth operations.
  • Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours, or when dealing with guests directly at check-in and check-out counters.
  • Monitored guest check-in and check-out procedures.
  • Supervised front office staff, including hiring and training new employees.

Front Desk Receptionist

Embassy Suites by Hilton Georgetown
Washington
08.2022 - 10.2023
  • Greeted guests warmly upon arrival at the hotel lobby.
  • Managed front desk operations and ensured smooth check-in procedures.
  • Assisted guests with inquiries and provided information about hotel amenities.
  • Operated the telephone system to connect calls and take messages promptly.
  • Coordinated room assignments and handled reservation modifications effectively.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Greeted customers warmly and made them feel welcome.

Front Desk Agent

Holiday Inn Alexandira
Alexandria
01.2022 - 08.2022
  • Greeted guests warmly upon arrival and assisted with check-in procedures.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Provided excellent customer service while upholding company policies.

Server

Diyan Indian Cuisine
Alexandria
01.2022 - 06.2022
  • Provided exceptional customer service in a fast-paced dining environment.
  • Processed customer orders accurately using point-of-sale systems.
  • Resolved customer complaints promptly to enhance dining experience.
  • Supported team members during peak hours to ensure smooth operations.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.

Education

Associate of Science - Computer Science

Kabul University
Afghanistan
12-2019

High School Diploma -

Amani High School
Afghanistan
03-2005

Skills

  • Front desk operations
  • Customer service
  • Staff training
  • Room assignment management
  • Complaint resolution
  • Guest relations
  • Hospitality standards
  • Time management
  • Effective communication
  • Problem solving
  • Leadership skills
  • Conflict management

Languages

English
Professional
Persian
Professional
Urdu
Professional

Timeline

Front Office Supervisor

Embassy Suites by Hilton Georgetown
10.2023 - Current

Front Desk Receptionist

Embassy Suites by Hilton Georgetown
08.2022 - 10.2023

Front Desk Agent

Holiday Inn Alexandira
01.2022 - 08.2022

Server

Diyan Indian Cuisine
01.2022 - 06.2022

Associate of Science - Computer Science

Kabul University

High School Diploma -

Amani High School
Sayed Omid Jan