Sayli Rodriguez Palmore
Arlington,VA
Summary
Developed strong interpersonal and problem-solving skills working with diverse families in community-centered environment. Demonstrates ability to manage complex cases, navigate legal frameworks, and provide effective support. Seeking to transition into new field where these transferrable skills can be utilized and further expanded.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Case Manager Coordinator
Community of Hope
09.2022 - Current
- Recognized the different stressor of the families
- Get families connected to different resources( WIC, SNAP, Legal services
- Documenting visits, screening, or any other interactions with the families
- Trained new Family Case Managers on agency protocols, best practices, and client engagement techniques to improve overall team performance.
- Translate between refugees and different organizations
- Attend to the parents needs as well as children
- Collect and analyzed data
- Educated parents about diverse topics to ensure the well-being of the families
- Meet the requirements for different programs and funders
- Provided crisis intervention and support during emergencies, prioritizing client safety and well-being above all else.
- Collaborated with interdisciplinary teams, sharing vital information to ensure holistic support for families in need.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Contributed to continuous improvement efforts within the agency by participating in ongoing training opportunities and providing constructive feedback on existing processes.
- Educated families on relevant policies and procedures to enhance understanding of the case management process.
Behavioral Technician
Behavioral Framework
04.2022 - 06.2022
- Collecting Data
- Correcting Behaviors
- Observations
- Teaching new skills
Volunteer
Crisis Text Line
01.2022 - 03.2022
- Listening to people in need of emotional support
- Offering people sources to get help if it was necessary
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Increased cultural awareness with organization of multicultural festivals.
- Amplified non-profit reach by managing social media campaigns.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
- Coordinated food drives for improved local food bank stock levels.
Care Giver
Consumer Direct
08.2021 - 02.2022
- Checking costumer's mood
- Cooking for the costumer
- Providing a safe and clean environment for the customer
- Doing recreational activities
- Dressing and bathing the customer
- Reporting all the services provided during the day
Intern (Public Partnership Division)
UNICEF
06.2021 - 08.2021
- Company Overview: Online
- Attending to different meetings
- Translating agreements
- Providing briefing notes to different members
- Creating Press clips
- Investigative Power Point on the work UNICEF have done on Childhood Development
- Online
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Collaborated on marketing campaign that significantly increased brand awareness.
- Supported customer service improvements with detailed feedback analysis.
- Facilitated smoother communication channels by organizing regular team meetings.
- Enabled more organized inventory system by cataloging company assets.
- Participated in planning and execution of community outreach programs, strengthening community relations.
Lister
eAsset Solutions
12.2020 - 04.2021
- Assembled and tracked lists of inventories for an R2 (Responsible Recycling) certified company that recycles and resells used electronics so they can be used again
- Writing description of devices and taking pictures to post online
- Putting apart devices and adding new pieces to ensure proper functioning
Cashier and Associate
Marshalls
05.2019 - 12.2020
- Maintained friendly and personable atmosphere
- Responded to customer inquiries, greeted customers, checked on customer satisfaction
Education
Bachelor of Arts - Psychology
Marymount University
Arlington, VA05.2022
Skills
- Microsoft Office
- Google Suite
- Social Media Platforms
- Leadership
- Communication
- Cultural Competence
- Behavioral support
- Individualized service planning
- Professional boundaries
- Mental health support
- Data collection
- Crisis intervention
- Service plans
- Multidisciplinary team collaboration
- Progress monitoring
- Service coordination
- Program requirements
- Program eligibility
- Confidentiality
- Interviewing techniques
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Written and verbal communication
- Relationship building
- Public relations
- Task prioritization
- Stakeholder engagement
- Self motivation
- Analytical thinking
- Interpersonal skills
- Goal setting
- Strategic partnerships
- Interpersonal communication
- Time management abilities
- Service planning
- Written communication
- Project management
- Client meetings
- Data analysis
- Administrative management
- Program implementation
- Risk management
- Policy implementation
- Cultural sensitivity
- Professional demeanor
- Negotiation
- Event planning
- Social media management
- Staff oversight
- Performance metrics
- Community outreach
- Program development
- Human resources
- Analytical skills
- Regulatory compliance
- Contract management
- Team building
Accomplishments
- Achieved employee of the moth by completing all my tasks with accuracy and efficiency.
- Supervised team of 3staff members.
- Documented and resolved missing data which led to full achievement of requirements.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- American Red Cross CPR Certified
- Mandated Reporter DC
Languages
Spanish
Native or Bilingual
Timeline
Family Case Manager Coordinator
Community of Hope
09.2022 - Current
Behavioral Technician
Behavioral Framework
04.2022 - 06.2022
Volunteer
Crisis Text Line
01.2022 - 03.2022
Care Giver
Consumer Direct
08.2021 - 02.2022
Intern (Public Partnership Division)
UNICEF
06.2021 - 08.2021
Lister
eAsset Solutions
12.2020 - 04.2021
Cashier and Associate
Marshalls
05.2019 - 12.2020
Bachelor of Arts - Psychology
Marymount University
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