Scar Urban
Alexandria
Summary
Well-qualified Beauty Advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sally Beauty
Kingstowne, VA
03.2026 - Current
- Build relationships and inspire loyalty.
- Recommend additional and complimentary products.
- Inform customers of current promotions and events.
- Set up advertising displays and arrange merchandise to highlight sales and promotional events.
- Ensure our customers are informed about and enrolled in our Loyalty program.
- Complete transactions accurately and efficiently.
- Maintain a professional store environment and communicate inventory issues.
- Demonstrate our Sally Beauty Culture Values.
Sales Lead
Build A Bear
Springfield, VA
10.2025 - 11.2025
- Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
- Actively engage with guests, demonstrating genuine enthusiasm for our brand
- Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
- Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
- Strong team commitment; be dependable, engaged, and helpful
- Floor Leader on Duty Role:
- Be a role model to others in providing exceptional guest service to ensure a memorable experience
- Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
- Model Experience First behaviors
- Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations
Customer Service Associate
Walgreen’s
Avon, OH
11.2021 - 06.2025
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on the assigned cash register and provides customers with courteous, fair, friendly, and efficient checkout service.
- Customer Experience
- Engages customers and patients by greeting them and helping with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customers and recommends trade-up and companion items.
- Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required, directed by the store manager, or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separating food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, and suggestive sales of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Training & Personal Development
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
- Hired as a Customer Service Associate, promoted to Beauty and Wellness Consultant after two years;
- Ended Serving as a Pharmacy Customer Service Associate
Massage Therapist/Nail tech
Adeva Salon and Spa
Oberlin, OH
01.2025 - 03.2025
- Meet with clients and discuss their needs, medical history, and what aches and pains they may be experiencing
- Recognize areas of need and tension before and during the treatment
- Work muscles, tendons, ligaments, and soft tissues
- Help increase joint mobility
- Offer stretching techniques, strength exercises, and tips to help improve posture
- Keep documentation on clients for future reference
- Clean and sanitize your workplace
- A massage therapist is a health and wellness professional who helps manipulate the muscles and other soft tissues of the body. This can provide relief from stress and strains, help the patient recover from an injury or surgery, or help those in need of intense relaxation.
Sales Ambassador
LUSH Handmade Cosmetics
Westlake, OH
02.2024 - 12.2024
- Make customers feel like VIPs with a friendly and helpful approach, ensuring they leave with smiles and a great impression of the shop.
- A pro on our products, helping customers make perfect choices and sharing excellent knowledge on what makes each product right.
- Team up with colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service.
- Keep the store looking fabulous, using this to help customers find the right products while shopping.
- Help keep inventory in check by restocking shelves, ensuring everything is in its place, and ensuring our products are sales ready.
- Handle transactions with a smile and ensure every purchase is the perfect way to end a shopping experience.
- Be the go-to for customer questions, resolve issues, and ensure customers are genuinely cared for.
Receptionist; Stylist in Training
Snip Its Kids Salon
Westlake, OH
03.2023 - 02.2024
- Trained to be a stylist while acting as a receptionist at a salon catering to families with children ages six months to 12 years old
Education
High School -
Avon Lake High School
Avon Lake, Ohio05-2023
Skills
- Customer service
- Organization and multitasking
- Cash handling
- Team collaboration
- Retail experience
- Client relationship building
- Personalized recommendations
- Cosmetics selection assistance
- Licensed cosmetologist
- Cosmetology
- Empathy and patience
- Active listening
Certification
- Licensed Cosmetologist - June 2023 - Current
Timeline
Beauty Advisor
Sally Beauty
03.2026 - Current
Sales Lead
Build A Bear
10.2025 - 11.2025
Massage Therapist/Nail tech
Adeva Salon and Spa
01.2025 - 03.2025
Sales Ambassador
LUSH Handmade Cosmetics
02.2024 - 12.2024
Receptionist; Stylist in Training
Snip Its Kids Salon
03.2023 - 02.2024
Customer Service Associate
Walgreen’s
11.2021 - 06.2025
High School -
Avon Lake High School