Scarlett Allen
Richmond
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Kickback Jack's. Proven ability to enhance guest engagement and optimize dining experiences through effective team collaboration and order accuracy. Adept at training staff and maintaining high cleanliness standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server /Team Leader
Kickback Jack's
Richmond, VA
01.2023 - 01.2026
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Collaborated with kitchen staff to ensure timely food delivery and adherence to quality standards.
- Processed orders accurately using point-of-sale systems, maintaining efficiency during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
Volleyball Coach
540 Volleyball Academy
Fredericksburg, VA
01.2022 - 05.2025
- Developed and implemented training programs to enhance player skills and teamwork.
- Analyzed performance metrics to refine coaching strategies and improve player outcomes.
- Mentored junior coaches, fostering professional growth and ensuring consistent coaching standards.
- Organized competitive events, managing logistics and coordinating schedules for maximum participation.
Host / to Go
Kickback Jack's
Fredericksburg, VA
04.2021 - 08.2021
- Greeted and seated guests, ensuring welcoming atmosphere and prompt service.
- Managed reservations and waitlist efficiently to optimize seating arrangements.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Trained new hosts on customer service standards and operational procedures.
Education
Bachelor of Science - Environmental Science
Southern New Hampshire University
Hooksett, NH05-2028
High School Diploma -
North Stafford High School
Stafford, VA05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Cleanliness standards
- Memory retention
- Menu memorization
- High volume dining
- Team collaboration
- Food running
- Order accuracy
- Food safety practices
- Suggestive selling
Timeline
Server /Team Leader
Kickback Jack's
01.2023 - 01.2026
Volleyball Coach
540 Volleyball Academy
01.2022 - 05.2025
Host / to Go
Kickback Jack's
04.2021 - 08.2021
Bachelor of Science - Environmental Science
Southern New Hampshire University
High School Diploma -
North Stafford High School