Schaetia Chapman
Roanoke,VA
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
11
11
years of professional experience
Work History
Front Desk Coordinator
Real Life Dental
07.2024 - Current
- Managed patient scheduling and appointments using dental practice management software.
- Coordinated communication between patients, dental staff, and insurance providers to enhance service delivery.
- Implemented efficient front desk procedures to streamline patient intake and improve workflow.
- Resolved patient inquiries and concerns promptly, fostering a positive clinic atmosphere.
- Led initiatives to enhance front desk efficiency, resulting in improved patient satisfaction scores.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Managed front desk operations, ensuring efficient patient flow and appointment scheduling.
Front Desk Receptionist
Johnson Curran Optometry Centers
11.2023 - 07.2024
- Provide customer service
- Answer/ maintain phone system
- Look up/ pull insurance benefits
- Front Desk
- Schedule/ Check in patients
- Fax Documents
Supervisor
Hudson Group
01.2015 - 11.2023
- Supervise 10-11 employees
- Acknowledge and greet customers
- Handle all cash procedures according to policy
- Check all incoming products
- Change all monthly promotions
- Manage daily deposits and safe counts
- Assist’s in training new staff
- Manage inventory and order store’s necessities
- Able to resolve conflicts to meet customers needs
- Developed training materials that enhanced staff knowledge and performance consistency.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High school diploma -
Patrick Henry High School
Roanoke, VA06.2011
No Degree - General Studies
Virginia Western Community College
Roanoke, VASkills
- Problem-solving skills
- POS systems
- Multi-line phone systems
- Listening skills
- Effective planning
- Electronic recordkeeping
- Guest services
- Expense reporting
- Hospitality services
- Administrative writing
- Visitor monitoring
- Conflict management
- Revenue management
- End-of-day reporting
- Administrative support
- Administrative skills
- Cash handling
- Customer service management
- Office administration
- Scheduling appointments
- Data entry
- Documentation
- Staff management
- Staff supervision
- Inventory
- Word processing
- Directing calls
- Greeting visitors
- Guest check-in and check-out
- Multi-line phone management
- Microsoft office
- Credit and cash payments
- Sales expertise
- Front desk management
- Customer service
- Team building
- Oral and written communications
Timeline
Front Desk Coordinator
Real Life Dental
07.2024 - Current
Front Desk Receptionist
Johnson Curran Optometry Centers
11.2023 - 07.2024
Supervisor
Hudson Group
01.2015 - 11.2023
High school diploma -
Patrick Henry High School
No Degree - General Studies
Virginia Western Community College
Additional Information
HOBBIES OUTSIDE OF WORK
- Being around family and friends
- Being a mom and taking care of my 3 year old daughter