Summary
Overview
Work History
Education
Skills
Timeline
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SCHANDA WILLIAMS

Chesterfield

Summary

Professional Research Consultant with a strong eye for detail and a focus on adding real value to every product I touch. My background in training new hires has sharpened my ability to identify learning curves, explain complex ideas clearly, and stay mindful of performance metrics skills I carry into every part of my role. With experience interviewing training candidates, I’ve built strong communication skills that now help me connect effectively with brokers and other key players in the commercial real estate space. I'm confident reaching across departments and using all available resources to work toward a shared goal digitizing CRE and making our data reliable and more accurate. I know how to ask the right questions, capture the right insights, and consistently hit targets, all while keeping the bigger picture in focus.

Overview

12
12
years of professional experience

Work History

Associate Research Consultant

CoStar Group
03.2025 - Current
  • Conduct monthly or quarterly check-ins with brokers to ensure listing accuracy, add new properties, and capture recent sale and lease deals consistently demonstrating a balanced skill set (Hard Skills: 3.4 | Soft Skills: 3.7)
  • Guide clients through report creation and platform usage via screen-sharing tools; promote engagement with the Marketing Center.
  • Collaborate cross-functionally with Sales, Tenant Research, and regional Market teams to deliver tailored client solutions.
  • Serve as Engagement Chair for the Elmore Region, driving employee morale through recognition programs and engagement initiatives.
  • Lead as Lease Comp Captain, raising lease comp scores from 1.82 to 2.02 within one month by improving tenant industry data and conducting targeted broker outreach.
  • Act as Nest Coach for the SOAR Program, mentoring new hires through onboarding, coaching, and performance feedback.
  • Recognized as Rising Star (June 2024) during first month on the production floor.
  • Named Top Performer (December 2024) for exceptional productivity and taking the initiative on team projects.
  • Contributed to Top Team - United States (November 2024 & March 2025) through team collaboration and consistent performance improvement.

Corporate Training Lead Specialist

Maximus
02.2021 - 03.2024
  • Develop training material using different Learning Management Systems. (Oracle, Plateau, Cornerstone LMS, Absorb, and Hickory)
  • Facilitated new hire classes using many different systems (VaCMS, MMIS, Genesys, CRM, Connectionpoint, Panviva)
  • Ensured all 25-100 new hired staff were fully prepared to start live production by facilitating information using Adult Learning Theory.
  • Developed a training plan for 10 mentors to assist new hire agents during nesting periods boosting scores to increase over 90% for new hires.
  • Corresponded with senior leadership to implement a new streamlined nesting program to include multiple departments.
  • Authored refresher training material resulting in an increase of quality scores by 37%.
  • Reorganized call center training activities so that all Trainers were able to utilize multiple activities while facilitating.
  • Listen to live calls to coach and develop tenured customer service representative’s.
  • Created an excel spreadsheet to track trainees attendance, test scores, certifications, and disciplinary actions.
  • Successfully created a virtual call center using zoom with over 300 employees to promote team collaboration.
  • Spearheaded the development and implementation of a comprehensive training program at the Chester site, aligning with organizational goals and company standards.

Training Instructor

Maximus – Chester
07.2017 - 02.2021
  • Facilitated in-classroom and online classes to increase job opportunities for learners at 11 different Maximus sites.
  • Trained in-classroom up to 35 learners at a time and virtual classes up to 124 learners.
  • Evaluated training needs and developed appropriate class offerings.
  • Maintained compliance with company standards, regulatory requirements and quality goals.
  • Monitored participant workflow and behaviors throughout training process.
  • Maintained 90% or better participant final exam pass rate.
  • Maintained 92% or better on participant satisfaction survey.
  • Train the Trainer on Cisco WebEx program to virtually facilitate.
  • Assist Trainers and Trainees with conflict and scheduling when Training Manager was not available.
  • Appointed Trainer of the Month in August 2020 for being reliable and collaborating with other departments to achieve our common goal of boosting quality scores.

Call Center Customer Service Representative

Maximus
08.2016 - 02.2021
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Trained in many lines of business (Medicare, Claims, Marketplace Tier 1, Tier 2 and Internal Support Group).
  • Mentored 15 new hires and provided constructive feedback, resulting in higher quality call monitoring scores and boosting confidence levels.

Guest Service Attendant, Supervisor (Part Time)

Target Corporation
05.2013 - 04.2017
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Monitored cash drawers in 12 checkout stations to verify adequate cash supply.

Education

Bachelor of Science - Health and Physical Education

Virginia State University

Skills

  • Proficient in Microsoft Software
  • Time Management
  • Interview techniques
  • Attention to detail
  • Cross-functional teamwork
  • Critical Thinking
  • Project Management
  • Great Communication Skills
  • Quick leaner; able to adapt quickly & learn new methods
  • Team collaboration
  • Data collection and organization
  • Client communication

Timeline

Associate Research Consultant

CoStar Group
03.2025 - Current

Corporate Training Lead Specialist

Maximus
02.2021 - 03.2024

Training Instructor

Maximus – Chester
07.2017 - 02.2021

Call Center Customer Service Representative

Maximus
08.2016 - 02.2021

Guest Service Attendant, Supervisor (Part Time)

Target Corporation
05.2013 - 04.2017

Bachelor of Science - Health and Physical Education

Virginia State University

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SCHANDA WILLIAMS