Schlarria Chapman
Suffolk
Summary
Dynamic healthcare professional with extensive experience at Sentara Obici Hospital, excelling in patient care and crisis intervention. Proven ability to monitor vital signs and administer medication while fostering collaborative relationships with interdisciplinary teams. Recognized for enhancing patient safety and satisfaction through attentive care and effective communication. CPR and First Aid certified. Compassionate LPN recognized for productivity and efficiency in task completion. Skilled in patient assessment, wound care, and medication administration, ensuring high standards of care. Excels in communication, teamwork, and adaptability, vital for navigating fast-paced healthcare environments and fostering positive patient outcomes. Dedicated and compassionate Licensed Practical Nurse with extensive experience in sample collection, blood draw, IV insertion and infection control. Maintains composure and makes accurate decisions in fast-paced, unpredictable and stressful environments. History of interfacing seamlessly with doctors, specialized support services, patients and visiting families.
Overview
23
23
years of professional experience
Work History
Patient Care Technician
Sentara Obici Hospital
Suffolk
06.2024 - 03.2025
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Provided direct patient care and assistance to healthcare team members.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
Senior Corrections Officer
Sussex I State Prison
Waverly
04.2014 - 06.2024
- Deescalated tense situations using crisis intervention techniques, preventing harm to both staff members and inmates.
- Mentored junior corrections officers, promoting best practices in maintaining order and safety within the facility.
- Reduced instances of violence within the correctional facility through proactive monitoring and consistent enforcement of rules and regulations.
- Collaborated with medical staff to address inmates'' health concerns, providing necessary support for treatment plans.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Enforced rules and regulations to maintain order among inmates.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Transported inmates to and from court hearings, medical appointments and other locations.
Direct Support Professional
Circle Of Friends
09.2015 - 12.2019
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
General Manager of Food Service
Burger King
05.2010 - 05.2014
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 25 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Optician
Americas Best Contacts And Eyeclasses
01.2010 - 04.2010
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Customer Service Representative Team Lead
NCO Customer Management
07.2008 - 05.2009
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Improved overall call center performance with effective coaching and feedback to team members.
- Reduced average handle time by providing ongoing coaching on efficient call handling techniques.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Implemented quality assurance measures to monitor calls and identify areas for improvement within the team''s performance.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
Third Key Sales Associate
Payless Shoe Source
02.2006 - 05.2007
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Demonstrated excellent communication skills when interacting with customers, coworkers, and supervisors alike.
- Assisted in inventory management, ensuring accurate stock levels for seamless operations.
- Enhanced store sales by effectively upselling and cross-selling products to customers.
- Conducted daily cash handling tasks, ensuring accuracy in the register and financial transactions.
- Provided personalized recommendations, helping customers find the perfect products for their needs.
- Maintained a clean, organized store environment for optimal shopping experience.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Cashier/Cook
Burger King
05.2002 - 02.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Practical Nursing Diploma - Practical Nursing
Bryant & Stratton College
Hampton, VA04.2025
Nursing Assistance
Training Solutions
Norfolk, VA03.2024
Bachelor of Science - Political Science
Norfolk State University
Norfolk, VA12.2007
High School Diploma -
Windsor High School
Windsor, VA06.2003
Skills
,,,,,,,,
Crisis intervention training
Weapons training
Trained in defensive tactics
Firearms Training
Public Safety
Incident Reporting
Nursing Assistant Certificate
CPR Certification
First Aid Certification
- Patient care
- Medication administration
- Vital signs monitoring
- Patient education
- Medical laboratory procedures
- IV insertion
- ADL support
Timeline
Patient Care Technician
Sentara Obici Hospital
06.2024 - 03.2025
Direct Support Professional
Circle Of Friends
09.2015 - 12.2019
Senior Corrections Officer
Sussex I State Prison
04.2014 - 06.2024
General Manager of Food Service
Burger King
05.2010 - 05.2014
Optician
Americas Best Contacts And Eyeclasses
01.2010 - 04.2010
Customer Service Representative Team Lead
NCO Customer Management
07.2008 - 05.2009
Third Key Sales Associate
Payless Shoe Source
02.2006 - 05.2007
Cashier/Cook
Burger King
05.2002 - 02.2006
Practical Nursing Diploma - Practical Nursing
Bryant & Stratton College
Nursing Assistance
Training Solutions
Bachelor of Science - Political Science
Norfolk State University
High School Diploma -
Windsor High School
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