Scott Jaster

Responsible for company training platform strategy and development.

• Improved user engagement with a workflow redesign focused on new badges/certificates users can earn
• Removed scalability blockers and reduced avg. cost per user through automated question assessments leveraging an AI model
• Drove new B2B strategy with an MVP Four18 "Pre-Crime" cybersecurity solution

Worked For the Consumer Bank Overdraft and Short Term Lending Team.

• Owned Overdraft enrollment experience, transaction processing, and call center associate experiences spanning across multiple sprint teams
• Oversaw strategy, implementation and launch of industry leading No-Fee Overdraft (Dec. 2021) winning the Capital One Circle of Excellence Award
• March 2021: expanded scope to lead second account services sprint team responsible for Account Ownership Change, ATM Locations Finder, and more features

Worked for the Consumer Bank Online Account Opening team.

• Owned the new account funding full stack sprint team and the Consumer Bank funding initiative vision, strategy and roadmap.
• Oversaw the launch of Capital One’s flagship savings product, 360 Performance Savings.
• October 2019: expanded scope to lead a second sprint team responsible for the account opening web customer experience.

Worked for the Commercial Bank Digital Innovation & Strategy team.

• Built business models for new pilot digital products
• Created the Commercial Bank’s machine learning strategy with prioritized opportunities for investment
• Developed and owned narrative/strategy for the 5 year future of associate and client experience for the Commercial LOB